Application Support

Bahwan Cybertek Group; Chennai; On-site; INR 420,000 - 660,000; Full time

Job summary

Bahwan Cybertek Group is seeking an Application Support professional to work UK shift 2-11 PM IST. You will collaborate with business users and IT staff to troubleshoot operational, data, and exception issues and manage the ongoing operations of legacy applications and integration processes with business partners.

You will coordinate with BA teams on training and process improvements, oversee systems testing (unit, UAT, regression, pre-production), provide post-launch support, maintain

Responsibilities

• Troubleshoot operational, data and exception issues with business users and IT staff.
• Oversee ongoing operations of legacy applications and integrations with business partners.
• Collaborate with BA teams to identify training and process improvement opportunities.
• Oversee systems testing (unit, UAT, regression, pre-prod) and post-launch issue resolution with support teams.
• Maintain applications with the support teams to understand upkeep and enhancements.
• Define and ensure SLA adherence across business groups.
• Lead incident management to drive timely incident resolution.

Job description

Job Description:

Essential Qualifications

Work in UK shift 2-11 PM IST

Application Support

• Work with business users and IT staff to troubleshoot difficult operational, data and exceptions issues Manage the ongoing operations of legacy applications and integration processes to our business partners
• Work with Business Facing (BA) teams to identify training and/or process improvement opportunities
• Oversees systems testing including unit, UAT, regression, pre-production and production transfer. Post-Launch Support- Works closely with support teams to resolve post-launch issues.
• Application Maintenance-Maintains applications by working closely with# support teams to understand upkeep/enhancement requirements
• Service Level Agreements-Ensures SLAs are defined from the business facing groups and adhered to.
• Incident Management Leading to resolution of incidents.