Analyst / Relationship Developer - Student Onboarding

The Chopras; Delhi; On-site; INR 250,000 - 450,000; Full time

Job summary

The Chopras in Delhi invites applications for an Analyst / Relationship Developer - Student Onboarding. You will be the first point of contact for clients, understand their goals, and guide students through the portal and process.

The role involves supporting administrative admissions and visa management, assisting teams across functions, and attending internal/ external sessions to grow professionally while building knowledge of study abroad options.

Qualifications

• Bachelor's degree in any discipline.
• Fresh graduates or candidates with up to 3 years of experience in customer service, operations, education, hospitality, BPO, or relationship management are encouraged to apply.
• Experience in international education or study abroad services will be an added advantage.

Responsibilities

• Be the first point of contact for clients (inbound or outbound) leveraging different platforms.
• Understand the goals & objectives of the student(s); identify customer needs, clarify information, provide appropriate solutions and alternatives.
• Provide guidance to the student over phone/email about navigating the industry leading The Chopras student portal.
• Support students on administrative requirements concerning higher education admissions, application and visa management.
• Assisting teams in the value chain and across business functions in managing and executing relationships over the phone and online.
• Develop insight and exposure into countries, areas of study and businesses.
• Study and manage the inflow of data for identification of opportunity and influencing decisions.
• Regularly attend in-house Learning & Development sessions and external seminars to improve knowledge/performance level and facilitate career growth

Skills

Customer service

Relationship management

Communication

Education

Bachelor's degree in any discipline

Job description

Analyst / Relationship Developer - Student Onboarding

• Be the first point of contact for clients (inbound or outbound) leveraging different platforms
• Understand the goals & objectives of the student(s); identify customer needs, clarify information, provide appropriate solutions and alternatives
• Provide guidance to the student over phone/email about navigating the industry leading The Chopras student portal
• Support students on administrative requirements concerning higher education admissions, application and visa management
• Assisting teams in the value chain and across business functions in managing and executing relationships over the phone and online
• Develop insight and exposure into countries, areas of study and businesses
• Study and manage the inflow of data for identification of opportunity and influencing decisions
• Regularly attend in-house Learning & Development sessions and external seminars to improve knowledge/performance level and facilitate career growth

Qualifications

• Bachelor's degree in any discipline.
• Fresh graduates or candidates with up to 3 years of experience in customer service, operations, education, hospitality, BPO, or relationship management are encouraged to apply.
• Experience in international education or study abroad services will be an added advantage.