Analyst - Process Analytics - S&M 5B

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Mumbai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Genpact in Mumbai is seeking an Analyst - Process Analytics to support commercial operations with data-driven insights. You’ll analyze sales data, monitor processes, and collaborate with sales and marketing to drive improvements.

The role focuses on building reports, forecasting, and optimizing analytics tooling, with a hybrid work arrangement and opportunities to shape AI-powered solutions across global enterprises.

Qualifications

• Bachelor's degree in Business Analytics.
• Bachelor's degree in Computer Science.
• Bachelor's degree in Statistics.
• Master's degree in Data Science.

Responsibilities

• Analyze sales and market data to provide insights for decision-making.
• Monitor and optimize sales processes and strategies.
• Collaborate with sales and marketing teams to align on goals and objectives.
• Develop and maintain reports to track key performance metrics.
• Identify areas for process improvement and implement solutions.
• Support the implementation of sales tools and technology to enhance efficiency.
• Assist in budgeting and forecasting exercises to support commercial planning.

Skills

Google SEM

Search Advertising

Search Engine Marketing

Search Engine Ranking

Search Engines

SEM Campaigns

Education

Bachelor's - Business Analytics

Bachelor's - Computer Science

Bachelor's - Statistics

Master's - Data Science

Job description

Analyst - Process Analytics - S&M

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

The Commercial Operations Analyst plays a key role in supporting the operational efficiency and effectiveness of commercial activities within the organization.

• Analyze sales and market data to provide insights for decision-making
• Monitor and optimize sales processes and strategies
• Collaborate with sales and marketing teams to align on goals and objectives
• Develop and maintain reports to track key performance metrics
• Identify areas for process improvement and implement solutions
• Support the implementation of sales tools and technology to enhance efficiency
• Assist in budgeting and forecasting exercises to support commercial planning

Qualifications

• Bachelors - Business Analytics
• Bachelors - Computer Science
• Bachelors - Statistics
• Masters - Data Science

Certifications

• Certified Business Analysis Professional (CBAP) - UpgradUpgrad
• Certified Digital Marketing Professional - Digital Marketing InstituteDigital Marketing Institute
• Certified Pricing Professional - Professional Pricing Society, USAProfessional Pricing Society, USA
• Data Analysis Certificate - SuperCode AISuperCode AI
• PMI Professional in Business Analysis (PMI-PBA) - Project Management Institute (PMI)Project Management Institute (PMI)

Required Skills

• Google SEM
• Search Advertising
• Search Engine Marketing (SEM)
• Search Engine Ranking
• Search Engines
• SEM Campaigns

Language

English (Required)

Language Proficiency

Proficient - C2

Job Type

Regular

Master Skill List

Process Analytics - S&M

Remote Type

Hybrid

Work Shift

Day Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.