Lead Analyst - Process Analytics - S&M 4C

1401 Genpact India Pvt. Ltd.; Gurugram District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Genpact in India is seeking a Lead Analyst - Process Analytics to drive operational excellence in commercial functions. You will analyze data, identify trends, and deliver actionable insights to optimize processes and grow the business.

This role requires strong analytics, stakeholder collaboration, and familiarity with AI-powered solutions. You will present findings to senior management and work with cross-functional teams to raise efficiency and effectiveness in commercial operations.

Qualifications

• Bachelor-level analytics or CS related degree required.
• Certifications listed are preferred.
• Experience with AI-driven analytics is a plus.

Responsibilities

• Collect and analyze data to identify trends in commercial ops.
• Develop and implement strategies to improve efficiency of processes.
• Collaborate with cross-functional teams to align operations.
• Prepare and present reports to senior management based on data.
• Monitor KPIs to track progress and identify improvements.

Skills

Agile Methodology

Business Consulting

Client Relations

Collaboration Tools

Digital Marketing Analytics

Market Segmentation

Pricing Analytics

Program Management

People Leadership

Generative AI

Education

Bachelor's in Business Analytics

Bachelor's in Computer Science

Bachelor's in Statistics

Master's in Data Science

CBAP Certification

Digital Marketing Professional

Pricing Professional

Data Analysis Certificate

PMI-PBA

Tools

Marketo

Job description

Lead Analyst - Process Analytics - S&M

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

The Commercial Operations Lead Analyst plays a key role in driving operational excellence within the organization’s commercial functions. This position involves analyzing data, identifying trends, and providing actionable insights to optimize commercial operations and drive business growth.

Roles and Responsibilities

• Collect and analyze data to identify key trends and insights relevant to commercial operations
• Develop and implement strategies to improve efficiency and effectiveness of commercial processes
• Collaborate with cross-functional teams to drive alignment and consistency in commercial operations
• Prepare and present reports and recommendations to senior management based on data analysis
• Monitor and evaluate key performance indicators to track progress and identify areas for improvement

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications: Certified Business Analysis Professional (CBAP) - Upgrad, Certified Digital Marketing Professional - Digital Marketing Institute, Certified Pricing Professional - Professional Pricing Society, USA, Data Analysis Certificate - SuperCode AI, PMI Professional in Business Analysis (PMI-PBA) - Project Management Institute (PMI)

Required Skills

• Agile Methodology
• Business Consulting
• Business Development
• Client Relations
• Collaboration Tools
• Content Management
• Contract Management
• Contract Pricing
• Design Thinking
• Digital Business Strategy
• Digital Marketing Analytics
• Drafting Agreements
• Executive Presence
• Generative AI
• Inclusion
• Marketing Mix
• Marketo
• Market Segmentation
• People Leadership
• Personal Effectiveness
• Pricing Analytics
• Program Management
• Promotional Marketing
• Risk Management

Additional Information

• Language: English
• Language Proficiency - Advanced - C1
• Job Type: Regular
• Master Skill List: Process Analytics - S&M
• Remote Type: Office Work
• Shift: Night Job (India)

Why join Genpact

• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
• Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Equal Opportunity Employer

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity or physical or mental disability or any other characteristic protected by applicable laws.

Work Environment

Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.