Lead Analyst - Process Analytics - S&M 4C

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Gurgaon; On-site; INR 1,400,000 - 2,400,000; Full time

Job summary

Genpact, a global leader in AI and digital transformation, seeks a Lead Analyst - Process Analytics to drive operational excellence in commercial functions. You will analyze data, identify trends, and provide actionable insights to optimize processes and fuel growth.

The role requires strong analytics, stakeholder collaboration, and experience in AI-driven analytics within a fast-moving environment. Office-based in India with night shift considerations.

Qualifications

• Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science.
• Strong analytical and modeling skills with data visualization.
• Experience with AI and analytics platforms is a plus.

Responsibilities

• Collect and analyze data to identify trends in commercial operations.
• Develop strategies to improve efficiency of commercial processes.
• Collaborate with cross-functional teams to align commercial operations.
• Prepare and present data-driven reports to senior management.
• Monitor KPIs to track progress and identify areas for improvement.

Skills

Generative AI

Data analysis

Stakeholder management

Education

Bachelor's degree in Business Analytics

Bachelor's degree in Computer Science

Bachelor's degree in Statistics

Master's in Data Science

Job description

Lead Analyst - Process Analytics - S&M

Ready to turn bold ideas into real-world impact?

At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

The Commercial Operations Lead Analyst plays a key role in driving operational excellence within the organization's commercial functions. This position involves analyzing data, identifying trends, and providing actionable insights to optimize commercial operations and drive business growth.

1. Collect and analyze data to identify key trends and insights relevant to commercial operations;
2. Develop and implement strategies to improve efficiency and effectiveness of commercial processes;
3. Collaborate with cross-functional teams to drive alignment and consistency in commercial operations;
4. Prepare and present reports and recommendations to senior management based on data analysis;
5. Monitor and evaluate key performance indicators to track progress and identify areas for improvement.

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

Certified Business Analysis Professional (CBAP) - UpgradUpgrad, Certified Digital Marketing Professional - Digital Marketing InstituteDigital Marketing Institute, Certified Pricing Professional - Professional Pricing Society, USAProfessional Pricing Society, USA, Data Analysis Certificate - SuperCode AISuperCode AI, PMI Professional in Business Analysis (PMI-PBA) - Project Management Institute (PMI)Project Management Institute (PMI)

Required Skills

Agile Methodology, Agile Methodology, Business Consulting, Business Development, Client Relations, Collaboration Tools, Content Management, Contract Management, Contract Pricing, Design Thinking, Digital Business Strategy, Digital Marketing Analytics, Drafting Agreements, Executive Presence, Generative AI, Inclusion, Marketing Mix, Marketo, Market Segmentation, People Leadership, Personal Effectiveness, Pricing Analytics, Program Management, Promotional Marketing, Risk Management {+ 3 more}

Language

English

Language Proficiency - Advanced - C1

Job Type

Regular

Master Skill List -

Process Analytics - S&M

Remote Type -

Office

Work Shift -

Night Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.