Sr. Analyst - Process Analytics - S&M 4A

3502 Servicios Internacionales De Atencion Al Cliente, Limitada; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Genpact in India is seeking a Sr. Analyst - Process Analytics to lead data-driven optimization in the commercial operations function.

The role focuses on analyzing sales data, pricing strategies, and market trends to improve revenue and profitability while supporting go-to-market plans and forecasting models. The position emphasizes collaboration with sales and marketing, execution of process improvements, and delivering actionable insights through advanced analytics, data management, and

Qualifications

• Bachelor-level degrees in analytics, CS, or statistics plus data science specialization.
• Strong analytical mindset with ability to synthesize data into insights.
• Experience with data visualization, data management, and reporting.

Responsibilities

• Analyze sales data and market trends to identify revenue opportunities.
• Develop and implement pricing strategies to maximize profitability.
• Collaborate with sales and marketing to ensure effective go-to-market strategies.
• Monitor and report on KPIs related to commercial operations.
• Conduct market research and competitive analysis to support decisions.
• Support senior management in forecasting models and business plans.
• Identify process improvements and drive operational excellence.

Skills

After Sales Service

Claims Management

Claims Support

Collaboration Tools

Critical Thinking

Data Analytics

Data Integration

Data Management

Design Thinking

Executive Presence

Inclusion

Insight Generation

Microsoft Excel

Microsoft Visual Basic for Apps

Office 365 Deployment

Personal Effectiveness

Returns Management

Salesforce (Software)

SAP BO Data Services (BODS)

Storytelling

Workday

Education

Bachelor's in Business Analytics

Bachelor's in Computer Science

Bachelor's in Statistics

Master's in Data Science

Tools

Salesforce

SAP BO Data Services (BODS)

Microsoft Excel

Job description

Sr. Analyst - Process Analytics - S&M

Ready to turn bold ideas into real-world impact? At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the front‑end of it. Genpact's AI Gigafactory , our industry‑first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large‑scale models or agentic AI , our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast‑moving, innovation‑driven environment, love building and deploying cutting‑edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.

Get to know us at genpact.com and on LinkedIn , YouTube , X , and Facebook .

Job Description

The Commercial Operations Sr. Analyst plays a crucial role in optimizing business strategies and enhancing operational efficiency within the organization's commercial department.

• 1. Analyze sales data and market trends to identify opportunities for increasing revenue;
• 2. Develop and implement pricing strategies to maximize profitability;
• 3. Collaborate with sales and marketing teams to ensure effective go‑to‑market strategies;
• 4. Monitor and report on key performance indicators related to commercial operations;
• 5. Conduct market research and competitive analysis to support decision‑making processes;
• 6. Support senior management in developing business plans and forecasting models;
• 7. Identify process improvement opportunities and drive operational excellence initiatives.

Qualifications

Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science

Certifications

Associate in Reinsurance (ARe) - American Institute of InsuranceAmerican Institute of Insurance, Certified Business Analysis Professional (CBAP) - UpgradUpgrad, Certified Digital Marketing Professional - Digital Marketing InstituteDigital Marketing Institute, Certified Pricing Professional - Professional Pricing Society, USAProfessional Pricing Society, USA, Data Analysis Certificate - SuperCode AISuperCode AI

Required Skills

After Sales Service, Claims Management, Claims Support, Collaboration Tools, Critical Thinking, Data Analytics, Data Integration, Data Management, Design Thinking, Executive Presence, Inclusion, Insight Generation, Microsoft Excel, Microsoft Visual Basic for Applications, Office 365 Deployment, Personal Effectiveness, Returns Management, Salesforce (Software), SAP BO Data Services (BODS), Storytelling, Workday

Language

English

Language Proficiency

Advanced - C1

Job Type

Regular

Master Skill List

Process Analytics - S&M

Remote Type

Office

Work Shift

Evening Job (India)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands‑on experience, mentorship, and world‑class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem‑solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.