Analyst (Non-Voice)

HCLTech; Lucknow; On-site; INR 350,000 - 550,000; Full time

Job summary

HCL Technologies Limited in Lucknow is seeking a candidate to process corporate and commercial banking servicing requests with accuracy and within agreed timelines. You will maintain complete case records, validate customer instructions and coordinate with relationship managers and specialist teams.

Strong written and spoken English, confidence in interacting with RMs and fulfilment teams, and the ability to clearly explain exceptions or gaps are essential.

Qualifications

• Knowledge of corporate banking accounts, mandates, signatories, account opening, payments and cheque servicing.
• Excellent written and verbal English with professional customer-service etiquette.
• Confidence in dealing with RMs, fulfilment teams and UK/Ireland stakeholders.
• Explain exceptions, documentary gaps and required actions clearly and tactfully.

Responsibilities

• Process corporate and commercial banking servicing requests accurately within agreed timelines.
• Maintain complete case records, validate instructions and coordinate with relationship managers and specialist teams.

Skills

Banking processes

Customer service

Stakeholder communication

Explain gaps/actions

Job description

Process corporate and commercial banking servicing requests accurately and within agreed timelines and accuracy. Maintain complete case records, validate customer instructions and coordinate with relationship managers and specialist teams.

Key Responsibilities

• Working knowledge of business current/deposit accounts, mandates, authorised signatories, account opening and maintenance, payments, standing orders and cheque servicing.

Skill Requirements

• Excellent written and verbal English with professional customer-service etiquette.
• Confidence in dealing with RMs, fulfilment teams and UK/Ireland stakeholders.
• Ability to explain exceptions, documentary gaps and required actions clearly and tactfully.