Associate Analyst

Commonwealth Bank of Australia, India; Bengaluru; Hybrid; INR 350,000 - 550,000; Full time

Job summary

Commonwealth Bank of Australia, India is seeking a customer-focused support professional to contribute to a high-performance culture. You will address complex inquiries, leverage banking knowledge, and help build strong customer relationships through proactive service and ongoing training.

This role requires flexibility for 24/7 rotational shifts and a focus on delivering excellent customer outcomes within banking products and services.

Qualifications

• Experience in support and banking domains is required.
• Strong communication and customer service orientation.
• Ability to handle complex inquiries and drive customer satisfaction.

Responsibilities

• Lead by example to foster productive relationships and strong performance culture.
• Contribute to an error-free process by following policies and procedures.
• Identify process improvements to boost customer satisfaction.
• Collaborate to support site success.
• Handle complex inquiries and manage complaints within your delegation.
• Maintain clear communication with the Team Manager about issues and themes.

Skills

Customer service

Communication

Customer relationships

Education

Bachelor's degree in Business Management/ Business Administration/ Computer Applications & Commerce

Job description

Role & responsibilities

• Act as a role model by consistently displaying leadership behaviours that encourage productive working relationships and a strong performance culture.
• Contribute to an error free process by adhering to process policies & procedures.
• Encourage and drive the identification of process improvements and assist with driving higher levels of customer satisfaction.
• Contribute to the success of the site through collaboration.
• Deal with complex enquiries and manage complaints within your delegation.
• Maintain clear and effective communication with your Team Manager regarding any issues or concerns and collate common themes.

Preferred candidate profile

• 1- 4 Years of Relevant experience in Support and Banking domain.
• Flexible working in 24/7 rotational shifts.
• Utilise a customer centric approach to interact with customers by Messaging to develop customer relationships through demonstrating a personal interest, creating self-service opportunities and facilitate customer request.
• Use your knowledge of the Banks products and services to attend to the customers identified financial needs gained through ongoing training.
• Achieve customer service excellence by understanding and practicing the Banks customer service standards.

Education: Bachelor's degree in Business Management/ Business Administration/ Computer Applications & Commerce.