Senior Analyst(Del Ops (Non-Voice))

HCLTech; Lucknow; On-site; INR 450,000 - 550,000; Full time

Job summary

HCL Technologies Limited in Lucknow, India, is seeking a proactive Customer Client Servicing professional with strong English communication to handle banking servicing requests and coordinate with RMs and fulfilment teams.

The role requires 4–6 years of experience, ability to explain exceptions clearly, and confident interaction with UK/Ireland stakeholders and internal teams.

Qualifications

• Excellent written and verbal English with professional customer-service etiquette.
• Confidence in dealing with RMs, fulfilment teams and UK/Ireland stakeholders.
• Ability to explain exceptions, documentary gaps and required actions clearly and tactfully.

Responsibilities

• Process corporate and commercial banking servicing requests accurately and within agreed timelines and accuracy.
• Maintain complete case records, validate customer instructions and coordinate with relationship managers and specialist teams.

Skills

English communication

Stakeholder coordination

Clear explanation of exceptions

Job description

• Excellent written and verbal English with professional customer-service etiquette.
• Confidence in dealing with RMs, fulfilment teams and UK/Ireland stakeholders.
• Ability to explain exceptions, documentary gaps and required actions clearly and tactfully.

4 - 6 yrs of experience in Customer Client Servicing

Key Responsibilities

Process corporate and commercial banking servicing requests accurately and within agreed timelines and accuracy. Maintain complete case records, validate customer instructions and coordinate with relationship managers and specialist teams.