Client Service Analyst

Deutsche Bank; Vellore; On-site; INR 600,000 - 900,000; Full time

Job summary

Deutsche Bank in Vellore, India seeks AMCR - Client Services professional to ensure strict KYC/AML compliance, respond to Business Banking queries with speed and accuracy, and handle trade-related transactions with precision. You will coordinate with NPC, PBC Trade Desk and GTB Trade Desk, monitor deferrals, and manage documentation checks to maintain service quality.

The role emphasizes precise processing, escalation handling, and delivering reliable client service while adhering to internal

Qualifications

• Must follow KYC, AML and audit guidelines.
• Respond to Business Banking queries timely and accurately.
• Process trade-related transactions with high accuracy.
• Coordinate documentation and verification for remittance cases.

Responsibilities

• Ensure strict adherence to KYC, AML & audits.
• Provide timely, correct responses to queries.
• Achieve 100% accuracy in processing trade transactions.
• Check and process A2 remittance and related documents.

Skills

KYC compliance

Customer service

Trade processing

Document checking

Job description

Job Title: AMCR - Client Services

Corporate Title: NCT

Location: Vellore, India

Your key responsibilities

• Ensure strict adherence to all internal and external guidelines (KYC, Anti Money Laundering & Audits).
• Timely, correct and acceptable response to all Business Banking customer queries.
• Ensure complete resolution to all customer queries and processing of all the customer instructions with 100% accuracy.
• Ensure 100% accuracy on processing of all the Trade related transactions (export & import) i.e. A1 Remittances, softax release, Bank guarantee Issuance etc .
• Ensure 100% Accuracy on checking the documents related to all the A2 Remittances.
• Ensure smooth functioning of A2 Remittance uploads though OMNIFLOW, Follow up with processing unit and tracking of rejects.
• Ensure proper coordination with NPC, PBC Trade Desk & GTB Trade Desk for smooth processing of all the transactions with in stipulated time.
• Ensure tracking of exceptions/deferrals taken for processing of trade transactions and proper follow up with Head BB for closure of the same with in stipulated time.
• Ensure accurate checking/processing of account opening documents.
• Effective service delivery by reducing customer turnaround time. Timely reverts on all the clearing referrals/exceptions.
• Ensure NIL operational losses / compensation to customer due to any operational issue.
• Ensure SRs are closed within stipulated time.
• Follow Complaint management procedures. Ensure correct and timely resolution of complaints.
• Ensure satisfactory compliance scores and implement audit recommendations.
• Any suspicious transaction/activity must immediately be reported to the supervising officer.

Your skills and experience

• Overall upkeep of the branch lobby as per clean desk policy standards.
• Source leads/referrals from walk-in/existing customers and minimize time lag between referral & closure of business
• Ensure achievement as per Service Score Card on deepening the non qualified customers through customer contact management
• Structured service call for all the new to bank customers and qualified / non qualified customer base