Process Specialist

Infosys BPM; Bengaluru; On-site; INR 400,000 - 600,000; Full time

Job summary

Infosys BPM is seeking a Commercial Deposit Specialist to handle end-to-end processing for commercial deposit accounts. You will Open, maintain, and verify deposits while coordinating with internal teams to ensure accuracy and regulatory compliance.

The role requires 2-4 years in banking or administrative support, with strong Word/Excel skills and a focus on client service. Night shifts may be involved in Bengaluru, India.

Qualifications

• Associate degree or equivalent in administrative services or related field.
• 2-4 years of administrative, customer service and/or banking experience preferred.
• Strong working knowledge of Microsoft Word and Excel.
• Understanding of banking regulations and laws related to deposit account opening.
• Focus on providing excellent service to all internal clients.
• Effective written and verbal communication skills.

Responsibilities

• Deposit Fulfillment Process: serve as primary partner for commercial deposit accounts opening and maintenance.
• Coordinate with operations to establish quality standards for deposit accounts.
• Manage workflow to achieve efficient and productive results.
• Verify accuracy and validity of business account titling, banking resolutions, and required documentation.
• Create and maintain client records in core banking system.
• Prepare complete packages for new or revised deposit accounts and execute documents.
• Open new or revised accounts in the core system per banking regulations.
• Adhere to Bank, LOB, Compliance and Marketing standards for deposit-related activities.

Skills

Communication

Customer service

Time management

Multi-tasking

Client relationship

Education

Associate degree in administrative services/business

Graduate

Tools

Microsoft Word

Microsoft Excel

Job description

Job Description

Commercial Deposit Specialist is responsible for inputting, processing and fulfilling deposit-related accounts, ensuring accuracy and compliance with financial regulations. Handles end-to-end processing for account opening and maintenance for all commercial accounts while engaging other internal business partners as needed

Roles & Responsibilities

Key Accountabilities

Deposit Fulfillment Process:

• Serve as primary partner for all commercial deposit accounts account opening, maintenance etc.
• Coordinate with operations functions to establish quality standards for delivery of deposit(s) accounts
• Manage the workflow/process to achieve an efficient and productive result
• Verify accuracy and validity of business account titling on all new and revised business accounts, banking resolutions and verify receipt of all legal documentation required
• Verify accuracy and validity of all new and revised deposit accounts; verify receipt of all legal documentation required
• Create and maintain new and existing clients in core system
• Prepare complete packages for new/revised deposit accounts and work with internal clients to execute documents
• Open new/revised accounts within the core system according to all banking regulations
• Understand and adhere to all Bank, LOB, Compliance and Marketing standards, policies, and procedures especially deposit related

Key Competencies for Position

• Compelling Communication Openly and effectively communicates with others.
• Effectively and transparently shares information and ideas with others.
• Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain.
• Unites others towards common goal.
• Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction.
• Makes Decisions & Solves Problems Seeks deeper understanding and takes action.
• Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency.
• Collaborates and seeks to understand the root causes of problems.
• Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time.
• Takes action that is consistent with available facts, constraints and probable consequences.
• Delights Clients Continuously seeks and applies knowledge leading to a best-in-class client experience.
• Passionately serves internal/external clients with excellence.
• Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally.
• Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team.
• Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value.

Technical Requirement

Qualifications and Education Requirements

• Associate degree in administrative services/business or equivalent experience required.
• Minimum 2-4 years of administrative, customer service and/or banking experience preferred
• Strong working knowledge of Microsoft Word and Excel.
• Understanding of banking regulations and laws related to deposit account opening
• Focus on providing excellent service to all internal clients
• Effective written and verbal communication skills
• Ability to effectively manage time and prioritize meeting deadlines, highly productive and efficient multi-tasker.
• Appropriate attention to detail and organizational skills.
• Able to adapt and manage changing priorities and deadlines.

Key Measures of Success/Key Deliverables

• Meet Service Level Expectations outlined within Deposit Fulfillment guidelines
• High level of service to internal clients.
• Works professionally and collaboratively with Bank Partners

Additional Responsibility

Any Graduate

Night Shift

Educational Requirement

Graduate

Preferred Skills

Retail Banking - ONB->Deposits, Wires, AML, Fraud, Mortgage, cards

Generic Skills

Retail Banking - ONB

Service Line

BPO Service Line