Senior Process Associate

HCLTech; Lucknow; On-site; INR 300,000 - 520,000; Full time

Job summary

HCL Technologies Limited is seeking a Senior Process Associate to support corporate and commercial banking servicing tasks from its Lucknow delivery center. The role emphasizes accurate processing within agreed timelines and maintaining thorough case records.

The candidate should exhibit strong English communication, professional customer-service etiquette, and the ability to liaise with relationship managers and specialist teams to resolve customer instructions effectively.

Qualifications

• Excellent written and verbal English with professional customer-service etiquette.
• Confidence in dealing with RMs, fulfilment teams and UK/Ireland stakeholders.

Responsibilities

• Process corporate and commercial banking servicing requests accurately and within timelines.
• Maintain complete case records, validate customer instructions and coordinate with relationship managers and specialist teams.

Skills

English proficiency

Stakeholder liaison

Job description

Career Opportunities: Senior Process Associate (191206)

Requisition ID191206-Posted11/09/2026

Process corporate and commercial banking servicing requests accurately and within agreed timelines and accuracy. Maintain complete case records, validate customer instructions and coordinate with relationship managers and specialist teams.

Key Responsibilities

• Excellent written and verbal English with professional customer-service etiquette.
• Confidence in dealing with RMs, fulfilment teams and UK/Ireland stakeholders.

Ability to explain exceptions, documentary gaps and required actions clearly and ta