Analyst - Benefit Shared Services

Golden Opportunities; Chennai, Coimbatore District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Golden Opportunities in India seeks a PF/EPFO specialist to manage provident fund transfers, closures, and employee grievances. You will coordinate with the benefits team and EPFO offices to ensure timely resolution and compliance.

You will process monthly PF contributions, validation, remittance, and reconciliation via the EPFO portal, while guiding onboarding to create UAN and completing E-nomination workflows. This role requires strong documentation and cross-team collaboration.

Qualifications

• Strong knowledge of PF transfers, withdrawals, settlements, closures, and employee grievance resolution.
• Knowledge of monthly PF contribution calculations, validation, remittance, and reconciliation through the EPFO portal.
• Understanding of EPFO rules, statutory requirements, and compliance documentation.
• Employee Query Management: ability to handle and resolve employee queries related to PF and superannuation.
• Good written and verbal communication skills for employee interactions and stakeholder coordination.
• Ability to ensure accuracy in PF calculations, employee records, documentation, and compliance activities.
• Ability to collaborate with internal teams, EPFO offices, and the TAG team.
• Good understanding of employee benefits and statutory benefit programs.

Skills

PF transfers & resolution

PF contributions calculations

EPFO rules & compliance

Employee query management

Written & verbal communication

Accuracy in PF records & docs

Cross-team collaboration

Employee benefits knowledge

Tools

Excel

PowerPoint

Job description

Detailed Job Description

• Should possesses deep subject matter expertise in handling complex Provident Fund (PF) transfer and closure cases, enabling accurate and timely resolution of employee grievances.
• Should have extensive experience in managing and responding to legal notices issued by the Employees' Provident Fund Organisation (EPFO), ensuring compliance with statutory requirements and minimizing organizational risk.
• Should have thorough understanding of EPFO operations, regulations, and compliance processes, coupled with established working relationships with EPFO regional and government offices, which facilitates faster issue resolution.
• Proficient in calculating, validating, and processing monthly employee and employer PF contributions, including successful submission and reconciliation through the EPFO portal.
• Benefits team member to coordinate with the associate to resolve their query related exclusively for PF and superannuation.
• Maintain an updated repository of FAQs, process flows, and regulatory updates accessible to all employees.
• Encourage employee feedback on query resolution effectiveness to identify process improvements.
• Guide the new joiners during the onboarding process to create the UAN as per the new regulations.
• Educate the active associate and new joiners to complete the E-nomination.
• Organize orientation session for completion of beneficiary nomination center by educating the positive benefits.
• Coordinate with the TAG team for the onboarding associate pending information.

Key Skills

Mandatory Key Skills

• Strong knowledge of PF transfers, withdrawals, settlements, closures, and employee grievance resolution.
• Knowledge of monthly PF contribution calculations, validation, remittance, and reconciliation through the EPFO portal.
• Understanding of EPFO rules, statutory requirements, and compliance documentation.
• Employee Query Management: Ability to handle and resolve employee queries related to PF and superannuation.
• Good written and verbal communication skills for employee interactions and stakeholder coordination.
• Ability to ensure accuracy in PF calculations, employee records, documentation, and compliance activities.
• Ability to collaborate with internal teams, EPFO offices, and the TAG team.
• Good understanding of employee benefits and statutory benefit programs.

Good to Have Skills

• Good written & verbal communication skills
• Proactive team player
• Good in Excel, Analytical and problem-solving capabilities
• Attention to detail
• Expert in power point presentation
• Self-motivated with the ability to multi-task and work collaboratively in a team environment
• Good understanding of compensation and benefits programs