Sr.manager MIS - Shared Services

ICICI Prudential Life Insurance; Mumbai; On-site; INR 1,400,000 - 2,300,000; Full time

Job summary

ICICI Prudential Life Insurance in Mumbai requires a payroll professional to govern external payroll providers, map interfaces, and drive end-to-end payroll and final settlements with strict SLA adherence.

The role involves liaison with internal and external stakeholders, SOP standardization, and driving automation while ensuring compliance with PF/ESIC/PT/LWF and tax processes. A strong accounting and HR background is essential.

Qualifications

• Graduates with HR or Finance background; Postgraduate preferred.
• Good knowledge of financial operations and accounting concepts.
• Strong analytical and organizational skills; able to handle change.

Responsibilities

• Oversee end-to-end payroll processing and F&F settlements.
• Coordinate with internal HR and external vendors to ensure timely payroll and accuracy.
• Support audits related to payroll and F&F; maintain strict documentation.

Skills

Financial accounting

Analytical mindset

Adaptability

Organization

Education

Graduate/Postgraduate in HR or Finance

Tools

MS Office

SAP

Job description

Role Purpose

Payroll processing and full & final settlement

Key Accountability

• Governance of external payroll service providers,ensuring 100% adherence to contractual SLAs.
• Map and boundary-test interface integrations between PeopleSoft HRMS and vendorcalculation engines.
• Standardizestandard operating procedures (SOPs) split between in-house execution andvendor tasks.
• Overseefull and final (F&F) settlements, managing severances, gratuity, and noticebuyouts.
• Liaisewith all internal & external stakeholders in preparing month-on-monthpayroll for the company, hence ensuring timely & accurate salarydisbursements to all working employees.
• Design,launch, and manage the internal payroll ticketing helpdesk system.
• Setand enforce strict Key Performance Indicators (KPIs) for query turnaround time(TAT).
• Serveas the final tier-3 escalation point for sensitive, high-impact executive queryresolution.
• Driveproactive employee education campaigns regarding tax planning, regimes, andyear-end submissions.
• Commandtotal compliance across Provident Fund (PF), ESIC, Professional Tax (PT), andLWF.
• Directmonthly TDS deductions, quarterly Form 24Q submissions, and annual Form 16configurations.
• Representthe organization as the primary subject matter expert during regulatorygovernment audits.

Payroll Team’s Responsibilities

• Coordinatewith the Corporate HR team on employee data changes and benefits as recorded inthe HR Information system from time to time.
• Liaisebetween internal payroll systems, external payroll vendors & employees toprovide full support in resolving all important queries on time
• Supportall audits on payroll/F&F related matters.
• Documentall processes stringently & deliberately, setting a high bar for Payrolland F&F operations management & efficient knowledge transfer to newrecruits if any.
• Managethe payroll process end to end, often reporting to the Finance & ensuringall data requests are met with, as also any ad-hoc reports upon businessrequirements.
• Driveautomation projects, identify area of improvement and make amendments to ensureseamless process flow

Educational Qualification

Any Graduate / Postgraduate (Preferred major in Human Resources and Minor inFinance)

Knowledge of Income tax and Labour law would be anadditional advantage

Knowledge

• MS Office (Word,Excel, PowerPoint, Access)
• SAP Modules
• Labour laws, Incometax rules and GST knowledge
• Data MIS management

Skills

• Goodknowledge of financial operational & accounting knowledge
• Shouldhave a logical and analytical bent of mind.
• Flexibilityin terms of working profiles and roles
• Abilityto learn a new domain quickly & open to change
• shouldbe organized and have a systematic approach for on-time closures