Collection Agent

Equinox Labs; Navi Mumbai; On-site; INR 279,000 - 469,000; Full time

Job summary

Equinox Labs Private Limited is seeking a Collection Agent to manage customer accounts and drive timely payments. The role emphasizes professional handling of complaints, field visits, and collaboration with internal teams to resolve issues.

The ideal candidate will have strong communication and analytical skills, with experience in collections and familiarity with common CRM and billing tools. This position is based in Navi Mumbai and requires independent work in a fast-paced environment.

Qualifications

• Any graduate degree from a recognized institution.
• Proven experience in collections or a related field.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Familiarity with industry-standard software and tools.

Responsibilities

• Manage and resolve customer complaints professionally.
• Develop and implement effective collection strategies to meet business objectives.
• Build strong relationships with customers to ensure timely payments.
• Conduct field visits to collect payments and resolve issues.
• Collaborate with internal teams to resolve complex customer issues.
• Analyze customer data to identify trends and areas for improvement.

Skills

Communication skills

Interpersonal skills

Problem-solving

Analytical skills

Teamwork

Independent worker

Education

Graduation

Tools

CRM software

Billing software

Payment platforms

Job description

We are looking for a highly skilled and experienced Collection Agent to join our team at Equinox Labs Private Limited. The ideal candidate will have excellent communication skills and the ability to work in a fast-paced environment.

Roles and Responsibility

• Manage and resolve customer complaints professionally.
• Develop and implement effective collection strategies to meet business objectives.
• Build strong relationships with customers to ensure timely payments.
• Conduct field visits to collect payments and resolve issues.
• Collaborate with internal teams to resolve complex customer issues.
• Analyze customer data to identify trends and areas for improvement.

Job Requirements

• Any graduate degree from a recognized institution.
• Proven experience in collections or a related field.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong problem-solving and analytical skills.
• Familiarity with industry-standard software and tools.