Sr. Associate : B2B Collection : Grad : Max 5.5 LPA : Gurgaon : Apply

Outpace Consulting Services; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Outpace Consulting Services is hiring for a B2B collections role in Gurugram, India. The position focuses on collecting overdue payments from business customers, handling invoice reconciliations, and resolving disputes with a professional, process-driven approach.

The candidate should have at least 1 year of experience in international voice processes, familiarity with OTC reconciliations, and a graduation degree. Strong Excel skills and effective communication in English are essential.

Qualifications

• 1 year of experience in international voice processes (B2B/B2C collections).
• Experience in OTC invoice reconciliation and dispute resolution.
• Educational qualification: any graduation.

Responsibilities

• Make outbound calls to collect overdue payments.
• Maintain accurate customer account records.
• Address queries from accounts payable and resolve payment issues.
• Coordinate with billing and originations teams for issue resolution.
• Communicate clearly in English, both verbal and written.
• Apply payments and perform basic data entry in the system.
• Assist with invoice reconciliation including rebills and PO changes.
• Prepare basic Excel reports and support data analysis.
• Ensure adherence to process guidelines and service quality.

Job description

Hi,

We are hiring for one of India's leading IT & consulting organizations for the position of B2B Collection.

Summary

B2B collections (Business-to-Business collections) is the systematic process of collecting outstanding payments from other businesses for goods or services rendered, typically involving larger amounts and longer, customized credit terms compared to consumer debt. It is crucial for managing cash flow and requires maintaining professional, long-term relationships while securing payments.

Key Skills

• Minimum 1 year of experience in international voice process (B2B/B2C collections)
• Experience of OTC - Invoice Reconciliation & Dispute Resolution
• Any Graduate

Key Responsibilities

• Perform outbound calls to customers for collecting payments on overdue invoices
• Manage and maintain customer accounts, ensuring accurate records
• Handle queries from accounts payable teams and resolve payment-related issues
• Coordinate with internal teams such as billing and originations for issue resolution
• Excellent verbal and written communication skills in English
• Process and apply payments accurately in the system
• Manage dispute resolution and ensure timely closure
• High attention to detail and accuracy in financial transactions
• Good knowledge of MS Excel for reporting and basic data analysis
• Perform invoice reconciliation including credit rebills, invoice splitting, PO changes, and adjustments
• Strong problem-solving and coordination skills with cross-functional teams
• Prepare basic Excel reports and analyze assigned account inventory
• Complete daily task lists as per operational requirements
• Ensure compliance with process guidelines and maintain service quality standards