Manager - Collection

Olyv, Inc.; Bengaluru; On-site; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Competitive salary and benefits package

Opportunities for career advancement and skill development

Dynamic and supportive work environment

Job summary

Olyv, Inc. is seeking a collections manager in Bengaluru to oversee the tele-calling team and maximize profitability through effective collections. The ideal candidate should have at least 5 years of experience in managing collections, guiding agents, and resolving customer queries. They will also handle the hiring of new collection agents as needed. Olyv offers a competitive salary, opportunities for career advancement, and a supportive work environment.

Qualifications

• 5 years of experience in managing and supervising the tele-calling team.
• Experience in collections and recovery of overdue payments.
• Ability to guide and drive collection agents to achieve targets.

Responsibilities

• Ensure smooth workflow of the tele-calling team.
• Maximize overall profitability through effective collections.
• Make calls on high-risk delinquent accounts to resolve queries.

Job description

Olyv is India’s fastest growing, fully-automated next-gen Fintech company aiming to address the credit requirements of innumerous self-employed micro entrepreneurs, micro-merchants and middle/lower-income salaried individuals. Our platform also offers digital gold savings, credit health products, among others.

Headquartered in Bengaluru, Olyv was conceived in 2017 with a mission to provide financial inclusion to the underserved market. The company has been facilitating micro-credit through its cutting-edge app and has witnessed rapid growth with over 4 Cr+ users and 1 million+ loan disbursed through its AI & ML-powered modules in over 19,000 pin codes across India. Olyv's app-based credit platform offers instant credit options through 100% automation at a pan-India scale. The company has been supported by reputed fintech investors like LGT Lightstone, Accion Venture Lab, Unicorn India Ventures etc. Olyv has been recognized nationally and internationally for its efforts at Google’s Launchpad Accelerator, Global Inclusive50 by MetLife, VISA, IFC, etc.

Responsibilities:

1. 5 years of experience in managing and supervising the tele-calling team, Ensuring a smooth flow of work.
2. Responsible for collections and recovery of overdue payments from customers and maximizing overall profitability.
3. Guiding and driving the collection force to achieve the set targets of their respective locations.
4. Making calls on high-risk delinquent accounts, settling accounts, and resolving customer queries.
5. Responsible for achieving the target from Risk X to Written cases and reducing the delinquency rate of the locations.
6. Ensuring all process parameters set by the company are adhered to and monitored.
7. Responsible for hiring new collection agents/executives for dpd's/locations as per requirements.
8. Taking regular reviews from all the agents/ collectors for the assigned pool managed pre-emi team making reminder calls to make the customer aware of the payment dates and managing and follow up with the tele calling the agency for case resolution.
9. Execute plans as per the MIS reports on a number of cases, and current portfolio size of Front-End cases and strategize collections and recovery based on resolution trend, bucketing, etc.

What We Offer:

• Competitive salary and benefits package
• Opportunities for career advancement and skill development
• A dynamic and supportive work environment