Order to Cash Operations Assoc Manager-Voice (Gurugram)

Accenture; India; On-site; INR 3,000,000 - 5,400,000; Full time

Job summary

Accenture in India is seeking an experienced Order to Cash Operations Associate Manager to lead collections processing and optimize AR. The role focuses on timely payment collections, reducing write-offs, and coordinating with Sales, Operations, and Credit teams to maintain healthy AR metrics.

The ideal candidate will have 10–14 years of experience in Order to Cash, strong communication in English, and a proven ability to manage multiple priorities in a dynamic, multicultural environment.

Qualifications

• Business or Finance graduation required.
• 10–14 years of experience as per role.
• Excellent English communication for Accenture interaction.
• Detail-oriented and a good team player.
• Flexible for shifts and overtime as needed.

Responsibilities

• Ensure effective and timely communication, provide clear messaging and proactive issue resolution related to collection issues/ discrepancies.
• Follow and execute activities assigned by the Collections Team Lead.
• Responsible for calling, emailing, & making payment arrangements with customers.
• Preparing and reviewing AR Adjustments, statements of accounts receivable, reminder letters.
• Ensure the completeness and accuracy of invoices in the AR system.
• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments.
• Work closely with key teams such as Credit and Sales in mitigating collection risk.
• Collaborate with various internal business functions such as Billing, Credit Team, Cash Application teams, and external customers to resolve receivable issues and to achieve common goals and objectives.
• Provide administration work related to collections, such as preparing adjustment vouchers, statements, and letters.
• Responsible in responding all internal & external emails within agreed TAT.
• Escalate unresolved issues to management timely and follow through with issues until the final resolution.

Skills

Order to Cash

English communication

Team player

Attention to detail

Customer service

Time management

MS Office

Education

Bachelor's degree in Business or Finance

Tools

MS Office

Job description

Skill required: Order to Cash - Collections Processing

Designation: Order to Cash Operations Assoc Manager

Qualifications: Any Graduation

Years of Experience: 10 to 14 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers.

Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit

What would you do

The role of the Collector is to ensure the prompt collection of payments within the stipulated payment terms, with the aim of optimizing Accounts Receivable (A/R) and enhancing the percentage of current AR, while minimizing write-offs.

This role involves regular interaction with the clients Sales/Operations Organization, along with other internal departments. Additionally, the Collector will maintain external communication with the assigned client portfolio.

What are we looking for

• Educational Qualifications: Business or Finance Graduates
• Minimum of 3-5 years experience
• Written and spoken ability to communicate in English for Accenture interaction
• Attention to details
• Must be a good team player
• Excellent customer service
• Responsibility and accuracy in the completion of received tasks
• Flexibility, especially in the period of month quarter year end closing
• Excellent interpersonal and communication skills
• Time management and organization skills
• Ability to work in a multicultural and diverse workplace
• A natural ability to adapt to change
• Excellent working knowledge of MS Office
• Demonstrates the ability to work as part of a team

Moderate to no travel depending on project involvement.

Open for flexible shifts (Day and night)

Overtime and On-Call may be required.

Client holidays are observeds.

Roles and Responsibilities

• Ensure effective and timely communication, provide clear messaging and proactive issue resolution related to collection issues/ discrepancies
• Follow and execute activities assigned by the Collections Team Lead.
• Responsible for calling, emailing, & making payment arrangements with customers
• Preparing and reviewing AR Adjustments, statements of accounts receivable, reminder letters
• Ensure the completeness and accuracy of invoices in the AR system.
• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies, and short payments
• Work closely with key teams such as Credit and Sales in mitigating collection risk
• Collaborate with various internal business functions such as Billing, Credit Team, Cash Application teams, and external customers to resolve receivable issues and to achieve common goals and objectives
• Provide administration work related to collections, such as preparing adjustment vouchers, statements, and letters
• Responsible in responding all internal & external emails within agreed TAT
• Escalate unresolved issues to management timely and follow through with issues until the final resolution .