AMC Executive

Group Legrand India; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Group Legrand India is seeking a staff-level professional with 3–9 years of experience to manage AMC and warranty renewals for UPS systems across branches/regions in India. The role involves proactive tracking, proposal submissions, negotiation with clients, and end-to-end order closure.

You will coordinate with HO AMC and service teams, handle invoicing inputs, and ensure timely payments while maintaining detailed customer records and strong client relationships.

Qualifications

• Role requires 3 - 9 years of experience.

Responsibilities

• Tracking of Warranty expiry & AMC renewal date of UPS installed within branch/region, data shared in advance to HO AMC team for AMC proposal generation.
• Submission of AMC proposal in 45 days in advance for AMC renewal / Warranty expiry UPS Systems
• Negotiate with clients for rate contracts and other quotations
• Maintain AMC enquiry records & follow-up till order is executed
• Follow-up with customers to convert proposals into confirmed orders and receive POs from customers
• Coordinate and provide input to HO AMC team for invoicing
• Close AMC orders by internal coordination / follow-up with local / RO / HO teams
• Coordinate with HO AMC team for agreements, SLA documents, and other documents
• Coordinate with service coordinators for AMC documents submission / payment collections
• Work with AMC channel Head and channel partners to identify UPS purchases and propose/convert for AMC contracts
• Prepare & submit documents for payment collection
• Timely communication to clients on AMC renewals/enquiries/collections via phone/email
• Ensure collection of all AMC payments on time as per PO terms with input to local/Regional AMC Credit Control for accounting & payment reconciliation
• Record AMC sales information and maintain customer records.
• Provide the highest level of customer support with every client interaction.
• Develop and maintain positive client relationships with routine follow-ups.
• Visit at least 5 clients/day to push for signing/collection of AMC contracts

Job description

3 - 9 Years

Staff

Job Description

• Tracking of Warranty expiry & AMC renewal date of the UPSinstalled within branch/region, the given data to be shared in advance (before60 days) to HO AMC team for AMC proposal generation
• Submission of AMC proposal in 45 days in advance for AMC renewal /Warranty expire UPS Systems
• Negotiate with the clients for the rate contract, other quotations
• MaintainAMC Enquiry records & follow-up till the order is executed
• Follow-up with customers to convert proposals into confirm orders andreceiving PO from the customers
• Coordinate & provide input to HO AMC team for Invoice
• Closing of all AMC order by internal co-ordination /follow up withlocal /RO/HO team
• Coordinate with HO AMC team for Agreements, SLA documents, otherdocuments.
• Coordinate with service coordinators for AMC documents(proposals/invoices/contracts)submission / payment collections.
• Towork with AMC functional channel Head and channel partner and enquire who hasbought UPS from them and to propose and convert them for AMC contract
• Preparation& Submission of Documents for Payment collection
• Timely communication to clients on AMCrenewal/enquiries/collections through phone/emails
• Ensurecollection of all AMC payments on time against the AMC Contracts as per the POterms and provide the timely inputs to local/Regional AMC Credit Control teamfor accounting & payment reconciliation
• RecordAMC sales information and maintain customers’ records.
• Providethe highest level of customer support with every client interaction.
• Developand maintain a positive client relationship by providing routine follow-ups.
• Visit at least5 clients/day to push for signing/collection of AMC contracts

Additional Responsibilities:

Reporting Team

• Reporting Designation:
• Reporting Department:
• Category:
• Field specialization:
• Degree:
• Academic score:
• Institution tier:

Required Certification/s:

Required Training/s:

Required work experience

• Role:
• Years of experience: to

Key Performance Indicators:

Required Knowledge:

Required Skills:

Required abilities

• Physical:
• Other:

Specific requirements

• Travel:
• Vehicle:
• Pay Rate:
• Contract Types:
• Time Constraints:
• Compliance Related:
• Union Affiliation:

Job Snapshot

Updated Date

10-08-2020

Job ID

JobID28

Customer Service

Location