Manager - Service Sales

Eaton Corporation; New Delhi; On-site; INR 2,000,000 - 3,400,000; Full time

Job summary

Eaton Corporation in India seeks a seasoned service sales professional to drive AR management and service opportunities across batteries, spares, and digital solutions.

You will lead invoicing, collections, and contract renewals, while coordinating with ASPs and customers to close tenders and ensure SLA adherence. Extensive travel across the region is required.

Qualifications

• Bachelor’s in Electrical / Electronics Engineering (preferred).
• 8-10 years of experience in service sales, AMC sales, or aftermarket technical sales roles.

Responsibilities

• Revenue, Billing & Collection Performance: achieve monthly targets for order booking, billing, and collections.
• Accounts Receivable Management: reduce dues month-over-month and bring down DSO.
• Technical Competence & Solution Support: provide technical support for service sales opportunities including battery sizing and monitoring solutions.
• Business Planning & Opportunity Mapping: prepare Annual Business Plans based on installed base and service opportunities.
• Quote Management & Closure Tracking: maintain records of quotations and drive conversion to orders.
• AMC Renewal & Contract Management: ensure 100% on-time renewal and GP targets.
• Tender Handling: manage tenders related to AMC, batteries, and spares with pricing.
• Customer & ASP Engagement: meet ASPs/customers daily, conduct audits, maintain records of ASPs.
• Contractual & Service Delivery Performance: ensure timely execution of contractual commitments and SLA adherence.
• Customer Satisfaction: maintain high satisfaction and resolve escalations.
• Travel Requirement: extensive travel across the region.

Skills

UPS and batteries knowledge

AR management & billing

Battery sizing & monitoring

CRM analytics

Salesforce familiarity

Negotiation skills

Stakeholder management

Education

Bachelor's in Electrical / Electronics Engineering (preferred)

Tools

Salesforce

CRM

Job description

What you’ll do:

1. 
   

   Revenue, Billing & Collection Performance

   
   

   Achieve monthly targets for order booking, billing, and collections as per the assigned budget.

   
   

   Maintain strong command over prospecting, order booking, invoicing, and collection processes.

   
   

   Drive disciplined follow-up to accelerate cash flow and reduce aging.

   
   


2. 
   

   Accounts Receivable Management

   
   

   Work on all outstanding AR to systematically reduce dues month-over-month.

   
   

   Bring down the region’s DSO (Days Sales Outstanding) through proactive planning and customer engagement.

   
   


3. 
   

   Technical Competence & Solution Support

   
   

   Provide technical support for service sales opportunities including: Battery sizing, Monitoring solutions, Retrofit and upgrade recommendations

   
   

   Assist field teams with pre‑sales technical clarifications and solutioning.

   
   


4. 
   

   Business Planning & Opportunity Mapping

   
   

   Prepare detailed Annual Business Plans based on the installed base and available service opportunities.

   
   

   Identify growth opportunities across AMCs, batteries, spares, and digital service offerings.

   
   


5. 
   

   Quote Management & Closure Tracking

   
   

   Maintain accurate records of all service quotations submitted.

   
   

   Track proposals through their lifecycle and drive conversion to order closure.

   
   


6. 
   

   AMC Renewal & Contract Management

   
   

   Ensure 100% on‑time renewal of AMC contracts with structured tracking mechanisms.

   
   

   Ensure contracts meet required GP (Gross Profit) and comply with all statutory and company standards.

   
   


7. 
   

   Tender Handling

   
   

   Handle service tenders related to AMC, batteries, and spares including documentation, compliance, and pricing.

   
   


8. 
   

   Customer & ASP Engagement

   
   

   Meet 3-4 ASPs (Authorized Service Partners) / customers per day to ensure lead generation and relationship building.

   
   

   Conduct monthly/quarterly service audits at ASP locations to prevent leakage of business.

   
   

   Maintain updated hierarchy-mapped records of all ASPs and customers.

   
   


9. 
   

   Contractual & Service Delivery Performance

   
   

   Plan and ensure timely execution of all contractual commitments for customer installations and after‑sales service.

   
   

   Collaborate with service delivery teams to ensure SLA adherence and continuity of service.

   
   


10. 
    

    Customer Satisfaction

    
    

    Maintain high customer satisfaction across assigned product lines and customer accounts.

    
    

    Resolve escalations proactively and ensure a smooth customer experience.

    
    


11. 
    

    Travel Requirement

    
    

    Extensive travel across the assigned region to strengthen customer relationships and generate opportunities.

    
    

Qualifications:

• Bachelor’s in Electrical / Electronics Engineering (preferred).


• 8-10 years of experience in service sales, AMC sales, or aftermarket technical sales roles.

Skills:

• "Strong understanding of UPS, batteries, power systems, and related after‑sales services."


• "Solid understanding of AR management, billing, and collection cycles."


• "Technical aptitude in battery sizing, monitoring solutions, and service application engineering."


• "Proficient in pipeline tracking, CRM usage, and service analytics."


• "Familiarity with Salesforce is desirable."


• "Excellent commercial, negotiation, and communication skills."


• "Ability to manage multiple stakeholders, ASPs, and customer escalations."