Amazon Process hiring Customer Care Executive (Voice/Chat Process)

Ayka Communication Pvt Ltd; Mumbai, Navi Mumbai, Pune District; Hybrid; INR 200,000 - 450,000; Full time

Job summary

Ayka Communication Pvt Ltd in Mumbai is hiring a Customer Service Executive for our enterprise telecom partner. The role covers premium chat/voice support with rotating shifts, requiring Hindi and English fluency to communicate with customers and resolve issues.

Candidates should be graduates with relevant chat/voice experience. Work is from office, with 5 working days and a 2-week rotational off cycle, including Sunday rotation as needed.

Qualifications

• Graduates with relevant experience in chat/voice customer service.

Responsibilities

• Contact existing and prospective customers.
• Gather customer information and data as needed.
• Ask questions to understand needs and resolve queries.
• Handle product/service queries and issues.

Skills

Hindi & English communication

Job description

International Chat/Voice Process is hiring for the Customer Service Executive.

Post: Customer Service Executive / Customer Support Executive (Chat/Voice Process)

Process:- Voice Process / Chat Process (Chat/Voice Process)

Note:- Work From Office.

Salary :- 2 Lack CTC to 4.5 Lack CTC

Language Mandatory:-

Hindi & English Communication.

Roles and Responsibilities

• This is a premium Chat/Voice process for enterprise business of our telecom partner(Customer Service)
• Grad with Relevant experience (Chat/Voice Customer service Exp) mandate .
• Flexible to work in any shift Rotational .
• Working days 5 days working
• Candidate should be Ok with Rotational Offs. Ok with travelling on their own and should be ok even if Sunday is not a fixed Off / Week off.
• Contacting existing customers as well as prospective customers
• Obtaining customer information and other relevant data.
• Asking questions to the customer and understanding their need
• Resolving customer queries and issues related to the products and service.

Note:- 5 days Working and 2 Week Rotational Off

24/7 Rotational Shifts (Male & Female both)