Amazon Jobs Noida (August 2026) Customer Service Vacancy

Sarkari Naukri; Dadri; On-site; INR 180,000 - 300,000; Full time

Benefits offered by this job

Performance incentives

Paid leave

Training

Career growth opportunities

Other company benefits

Job summary

Sarkari Naukri is seeking a friendly, professional Customer Service Executive to join our team in Noida. The role focuses on communicating with customers, understanding requirements, resolving queries, and ensuring a positive experience.

Freshers and experienced candidates with good communication skills are welcome. The ideal candidate is polite, patient, confident, and capable of handling customer questions professionally. Training and growth opportunities are provided.

Qualifications

• Minimum 12th pass or graduation, per company requirement.
• Freshers and experienced candidates encouraged to apply with good communication.
• Polite, patient, confident with professional customer interaction.

Responsibilities

• Handle customer calls, emails, chats, and other channels.
• Understand requirements and provide appropriate solutions.
• Resolve customer complaints and service-related issues efficiently.
• Provide accurate information about products, orders, and policies.
• Record interactions and update information in the company system.
• Coordinate with internal teams to resolve issues.
• Escalate complex problems to seniors when needed.
• Maintain customer satisfaction and build positive relationships.
• Follow company policies and service standards.
• Follow up on pending requests and complaints.
• Maintain records of customer feedback and complaints.

Skills

Communication skills

Computer literacy

MS Office knowledge

Customer service

Problem solving

Patience

Teamwork

Multitasking

Email/CRM familiarity

Education

12th pass or graduation

Tools

CRM software

Email clients

Job description

We are looking for a friendly, professional, and customer-focused Customer Service Executive to join our team. The selected candidate will be responsible for communicating with customers, understanding their requirements, resolving queries, providing accurate information, and ensuring a positive customer experience. Amazon Jobs Noida

This is a great opportunity for both freshers and experienced candidates who have good communication skills and enjoy interacting with people. The ideal candidate should be polite, patient, confident, and capable of handling customer questions professionally.

Key Responsibilities

• Handle customer calls, emails, chats, and other communication channels.
• Understand customer requirements and provide appropriate solutions.
• Resolve customer complaints, queries, and service-related issues efficiently.
• Provide accurate information about products, services, orders, and company policies.
• Maintain professional and friendly communication with customers.
• Follow up with customers regarding pending requests and complaints.
• Record customer interactions and update relevant information in the company system.
• Coordinate with internal teams to resolve customer issues.
• Maintain customer satisfaction and build positive relationships.
• Follow company policies, procedures, and service standards.
• Escalate complex issues to senior team members when required.
• Maintain proper records of customer feedback and complaints.

Eligibility Criteria

Candidates applying for the Customer Service Executive position should have a minimum of 12th pass or graduation, depending on the company’s requirements. Freshers can also apply if they have good communication and interpersonal skills.

Required Skills

• Good verbal and written communication skills.
• Basic computer knowledge.
• Ability to communicate professionally with customers.
• Good listening and problem-solving abilities.
• Patience and a positive attitude.
• Ability to work independently as well as in a team.
• Basic knowledge of MS Office, email, and customer service software is an advantage.
• Ability to handle pressure and multiple customer queries.

Experience

Both freshers and experienced candidates can apply. Candidates with previous experience in customer service, telecalling, BPO, call centre, retail, hospitality, sales support, or related fields may have an advantage.

Salary & Benefits

• performance incentives
• paid leave
• training
• career growth opportunities
• other company benefits

Working Hours

Shift: Day/Night/Rotational Shift as per company requirements
Working Days: 5–6 days per week
Weekly Off: As per company policy

Job Title: Customer Service Executive
Job Type: Full-Time
Experience: Fresher & Experienced Candidates