Customer Service Associate- Delhi India

Alternance Amazon; Delhi; On-site; INR 268,000 - 469,000; Full time

Benefits offered by this job

Medical insurance

Pension plan

Internet allowance

Lifestyle benefits and retail discount

Job summary

Amazon Inc. is hiring a Customer Service Associate to work from office in Delhi/Noida on a contractual basis. The role focuses on preventing issues, solving queries, and delighting customers through phone, chat, and email support.

You will use multiple tools to research solutions and communicate clearly with customers, with emphasis on accuracy, courtesy, and fast response times. Training and equipment are provided.

Qualifications

• Strong communication skills in English (written and spoken).
• Experience with computers and basic software tools.
• Willingness to work rotating shifts including weekends and holidays.

Responsibilities

• Handle customer inquiries via phone, chat, and email to resolve issues and provide guidance.
• Prevent issues, solve queries, and deliver a positive customer experience.
• Navigate tools to research solutions and communicate effectively with customers.

Skills

Hard-working

Articulate

Detail-oriented

Friendly

Customer-focused

Learn quickly

Adapt to change

Multi-tasking

Job description

Work from Office with Amazon Customer Service!

Role: Customer Service Associate

Job Type: Contractual

Location: Work from Office in Delhi/Noida

Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.

What will you do as a Customer Service Associate?

As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.

• Hard-working, articulate, and detail-oriented
• Friendly and customer-focused in every situation
• Ability to learn quickly and embrace change
• Comfortable multi-tasking in a high-energy environment.

What benefits will you receive?

One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:

• Medical insurance
• Pension plan
• Internet allowance
• Lifestyle benefits and retail discounts through our Amazon Extras program
• Expert training and ongoing opportunities to learn more and develop your skills

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build.

Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.

Basic Qualifications

• Minimum age: 18 years old
• Have the right to work in India
• Strong communication skills in English (both written and oral fluency)
• Experience working with a computer
• The availability to work varying shifts from Monday to Sunday within the operating hours
• Willingness and ability to work in rotating shifts (i.e. early, late, overnight, weekend, and overtime as required)