Amazon- International Voice Process

Veerwal Getwork Services; Electronic City; Vor Ort; INR 300.000 - 420.000; Vollzeit

Benefits dieser Stelle

Two-way cab facility

Zusammenfassung

Veerwal Getwork Services in Bangalore is hiring for a customer support executive to handle inbound calls from North America. Freshers are welcome; education any graduate or undergraduate is acceptable. You will resolve issues, document interactions, and maintain service quality.

Roles require willingness to work rotational shifts; location Electronic City Phase 2. Immediate joiners preferred, transport provided (two-way cab). 5 days a week.

Qualifikationen

• Handle calls from North America customers
• Provide clear, accurate resolutions
• Maintain call quality and productivity targets
• Document interactions in the system
• Escalate complex issues through proper channels
• Adhere to company policies and processes

Aufgaben

• Handle calls from North America customers
• Understand customer issues and provide clear, accurate resolutions
• Maintain call quality, adherence, and productivity targets
• Document each interaction correctly in the system
• Escalate complex issues through proper channels
• Follow company policies, compliance, and process guidelines

Kenntnisse

Verbal communication

English fluency

Freshers welcome

Ausbildung

Any graduate/undergraduate

Jobbeschreibung

Freshers are eligible

Key Responsibilities

• Handle calls from North America customers
• Understand customer issues and provide clear, accurate resolutions
• Maintain call quality, adherence, and productivity targets
• Document each interaction correctly in the system
• Escalate complex issues through the proper channels
• Follow company policies, compliance, and process guidelines

Eligibility Criteria

• Education: Any graduate or undergraduate can apply

Freshers: Eligible to apply

Experienced: Minimum 6 months of international voice experience

• Excellent verbal communication in English

Willingness to work rotational shifts

Benefits & Work Details

Working days: 5 days a week

Shifts: Rotational

Transport: Two-way cab facility

Location: Electronic City Phase 2, Bangalore

Joining: Immediate joiners preferred

Selection Process

Round 1: HR round Round 2: Ops round Round 3: Assessment