Assistant Manager Operations|Sabre

ATAIN; Gurugram District; On-site; INR 900,000 - 1,300,000; Full time

Job summary

ATAIN is seeking an experienced Assistant Manager - Operations to lead B2B travel operations with a focus on airline fare management, ticketing, reissues, refunds and client servicing. Hands-on experience with Sabre and/or Amadeus GDS and international fare construction is required.

The role requires leadership of operational teams, adherence to SLAs, and collaboration with partners to ensure service excellence and compliant operating standards.

Qualifications

• Bachelor's degree in any discipline.
• 5-8 years in B2B travel operations with team lead experience.
• Strong knowledge of Amadeus and/or Sabre GDS (Cryptic Commands Mandatory).
• Expertise in international fare construction, fare rules, ticketing and reissues.

Responsibilities

• Manage end-to-end B2B travel operations for corporate clients and partners.
• Oversee international fare quotations, fare construction, pricing requests and ticketing.
• Handle complex ticketing including reissues, exchanges, refunds and tax calculations.
• Interpret airline fare rules and routing regulations to resolve queries.
• Drive efficiency, quality and SLA/KPI adherence across operations.
• Monitor daily operations, identify improvements, and implement best practices.
• Ensure compliance with airline policies and industry regulations.
• Support escalation management and resolve fare/ticketing issues.
• Lead and mentor team members to meet performance goals.

Skills

B2B travel operations

Team leadership

Stakeholder management

Analytical skills

Communication skills

Multi-tasking

Education

Bachelor's degree

Tools

Amadeus GDS

Sabre GDS

Job description

Job Title: Assistant Manager - Operations (B2B Travel Operations)

Location: Gurgaon
Shift: Flexible to work in rotational shifts, including US shifts (if applicable)

Job Summary

We are seeking an experienced Assistant Manager - Operations to lead and manage B2B travel operations with a strong focus on airline fare management, ticketing, reissues, refunds, and client servicing. The ideal candidate should have hands‑on experience in Sabre and/or Amadeus GDS, extensive knowledge of international fare construction, and a proven track record of managing operational teams while ensuring service excellence and SLA adherence.

Key Responsibilities

• Manage end-to-end B2B travel operations, ensuring seamless support for corporate clients, travel partners, and stakeholders.
• Oversee international fare quotations, fare construction, pricing requests, and ticketing activities.
• Handle complex ticketing transactions, including reissues, exchanges, partial refunds, and tax calculations.
• Interpret and apply airline fare rules, routing regulations, and industry guidelines to resolve customer and operational queries.
• Drive operational efficiency, productivity, quality, and compliance with defined SLAs and KPIs.
• Monitor daily operations, identify process improvement opportunities, and implement best practices to enhance service delivery.
• Ensure adherence to airline policies, industry regulations, and organizational standards.
• Support escalation management and provide timely resolution to complex fare and ticketing issues.
• Collaborate with internal teams and external partners to ensure smooth operational workflows.
• Lead, mentor, and develop team members to achieve performance and quality objectives.

Required Skills & Qualifications

• Bachelor's degree in any discipline.
• 5-8 years of experience in B2B Travel Operations, with at least 2 years in a team lead or supervisory role.
• Strong working knowledge of Amadeus and/or Sabre GDS (Cryptic Commands Mandatory).
• Expertise in:
  • International Fare Construction
  • Fare Rules Interpretation
  • Ticketing & Reissues
  • Partial Refund Calculations
  • Tax Calculations
  • Airline Routing Regulations
• Strong understanding of airline and travel industry processes.
• Excellent analytical, problem-solving, and decision-making abilities.
• Strong stakeholder management and customer service skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.

Preferred Profile

• Experience handling high-volume B2B travel operations.
• Proven ability to lead teams and drive operational excellence.
• Strong focus on quality, productivity, and customer satisfaction.
• Ability to manage escalations and deliver solutions within defined turnaround times.