Assistant Operations Manager

Atain; Gurugram District; On-site; INR 800,000 - 1,500,000; Full time

Job summary

Atain is seeking an experienced Assistant Manager - Operations specialized in airline ticketing and GDS operations to lead a fast-paced travel operations team. Proficiency in Amadeus Sabre GDS and Cryptic Commands is mandatory, along with strong knowledge of ticketing, reissues, refunds, and fare rules.

The role requires overseeing SLA adherence, managing escalations, and driving operational excellence while mentoring staff and coordinating with stakeholders for seamless service delivery.

Qualifications

• Bachelor's degree in any discipline.
• 5-8 years of experience in Travel Operations with airline ticketing and GDS focus.
• Minimum 2 years of team handling or supervisory experience.
• Hands-on expertise in Amadeus OR Sabre GDS.
• Mandatory experience working on Cryptic Commands.
• Strong knowledge of domestic & international ticketing, fare rules, PNR management, taxes, routing.

Responsibilities

• Manage end-to-end travel operations for corporate and B2B clients.
• Oversee ticketing, reissuance, refunds, exchanges, and fare-related transactions using Amadeus or Sabre GDS.
• Utilize Cryptic Commands for ticketing, PNR management, fare calculations, and operational transactions.
• Handle complex ticketing scenarios, including changes, refunds, and fare differences.
• Interpret airline fare rules, ticket validity, routing restrictions, and taxation requirements.
• Monitor operational performance, productivity, quality, and customer satisfaction metrics.
• Ensure compliance with airline regulations, travel industry standards, and company policies.
• Act as escalation point for critical ticketing and fare-related issues.
• Collaborate with internal stakeholders and external travel partners to ensure seamless service delivery.
• Lead, mentor, and develop team members to achieve objectives.
• Identify process improvement opportunities and implement best practices.

Skills

Airline ticketing

GDS operations

Amadeus

Sabre

Cryptic commands

Team leadership

Stakeholder management

Customer service

Operations management

Education

Bachelor's Degree

Tools

Amadeus GDS

Sabre GDS

Cryptic Commands

Job description

Assistant Manager - Operations (Travel Operations - Ticketing & GDS)

Location: Gurgaon

Work Mode: Work from Office

Shift: Flexible to work in rotational shifts, including US shifts (if applicable)

About the Role

We are seeking an experienced Assistant Manager - Operations with strong expertise in airline ticketing and GDS operations to lead a high-performing travel operations team. The ideal candidate should have hands‑on experience working on Amadeus or Sabre GDS, with mandatory proficiency in Cryptic Commands, along with in‑depth knowledge of ticketing, reissues, refunds, fare rules, and international travel operations.

This role requires a detail‑oriented professional who can drive operational excellence, manage client escalations, ensure SLA adherence, and lead teams in a fast-paced travel environment.

Key Responsibilities

• Manage end‑to‑end travel operations for corporate and B2B travel clients.
• Oversee ticketing, reissuance, refunds, exchanges, and fare‑related transactions using Amadeus or Sabre GDS.
• Utilize Cryptic Commands for ticketing, PNR management, fare calculations, and operational transactions.
• Handle complex ticketing scenarios, including voluntary and involuntary changes, partial refunds, and fare differences.
• Interpret airline fare rules, ticket validity, routing restrictions, and taxation requirements.
• Monitor operational performance, productivity, quality, and customer satisfaction metrics.
• Ensure compliance with airline regulations, travel industry standards, and company policies.
• Act as an escalation point for critical ticketing and fare‑related issues.
• Collaborate with internal stakeholders and external travel partners to ensure seamless service delivery.
• Lead, mentor, and develop team members to achieve operational and business objectives.
• Identify process improvement opportunities and implement best practices to enhance efficiency and service quality.

Required Qualifications

• Bachelor's Degree in any discipline.
• 5-8 years of experience in Travel Operations, with a strong focus on airline ticketing and GDS operations.
• Minimum 2 years of team handling or supervisory experience.
• Hands‑on expertise in Amadeus OR Sabre GDS.
• Mandatory experience working on Cryptic Commands.
• Strong knowledge of:
• Domestic & International Ticketing
• Fare Rules Interpretation
• PNR Creation & Management
• Airline Taxes & Surcharges
• Routing Regulations
• Strong analytical, problem‑solving, and decision‑making abilities.
• Excellent stakeholder management and customer service skills.
• Effective verbal and written communication skills.

Preferred Candidate Profile

• Proven experience managing high‑volume travel operations.
• Strong understanding of airline reservation systems and ticketing processes.
• Demonstrated leadership skills with experience managing operational teams.