AI Activation Strategist (Client / Account Management)

Vendasta; Chennai; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Vendasta, based in Chennai, India, seeks an AI Activation Strategist to architect AI-enabled client solutions within the Vendasta ecosystem. You will lead scoping, setup, and post-delivery optimization, ensuring client success and adoption.

The role emphasizes a full-stack service mindset, strong AI fluency, and consultative communication with non-technical business owners. Training on Vendasta AI tools is provided.

Qualifications

• 2+ years in Client Success, Account Management, or Technical Consulting (SaaS or Digital Marketing preferred).
• Proven ability to own client relationships, run discovery and training, and handle escalations.
• Clear, warm communication style that helps small business owners grasp new ideas.
• Comfort using AI tools daily as a user; no deep technical background required, training provided.
• Bachelor's degree in Business, Communications, Marketing, or related field preferred.

Responsibilities

• Consult with clients to understand objectives and identify opportunities for AI integration.
• Serve as single point of contact for clients, reducing internal hand-offs between departments.
• Design tailored AI solutions using Vendasta AI technologies (e.g., Rep AI, Content AI).
• Set up and fine-tune AI tools behind the scenes so they run smoothly for the client.
• Demo and secure client approval of the AI solution.
• Train clients to ensure self-sufficiency and long-term adoption.
• Collaborate with Senior Specialists or AI Workflow Architects on complex customizations.
• Check in on performance over time and adjust to keep results strong.

Job description

About the Job

The mission of the AI Activation Strategist is to act as the primary architect and partner for clients, transforming business needs into functional AI-driven solutions within the Vendasta ecosystem. The incumbent of this role demonstrates a full-stack service mindset, deep AI fluency, and consultative communication skills, and will be responsible for end-to-end client scoping, workflow validation and setup, and post-delivery AI optimization. The successful candidate will also leverage AI technologies to streamline execution, identify insights, and drive innovation across their responsibilities.

Your Impact

As an AI Activation Strategist, you'll work with clients, Senior Specialists, and AI Workflow Architects to:

• Consult with clients to deeply understand their business objectives and identify opportunities for AI integration
• Act as the single point of contact for clients, eliminating internal hand-offs between departments
• Design tailored AI solutions based on available Vendasta AI technologies (e.g., Rep AI, Content AI)
• Set up and fine-tune AI tools behind the scenes so they run smoothly for the client
• Demo and showcase the finished AI solution to the client for final approval
• Train clients on the solution to ensure self-sufficiency and long-term adoption
• Partner with Senior Specialists or AI Workflow Architects on more complex, technical customizations
• Check in on performance over time and make adjustments to keep results strong
  

What You Bring to the Table

• 2+ years in Client Success, Account Management, or Technical Consulting (SaaS or Digital Marketing preferred)
• Clear evidence of owning client relationships, running discovery and training sessions, and handling escalations
• A warm, clear communication style that makes new ideas easy for small business owners to understand
• Comfort using AI tools every day as a user, not as a builder. You don't need a technical background; we'll train you on the specifics
• A Bachelor's degree in Business, Communications, Marketing, or a related field is preferred

Please note: this role is not suited to candidates whose primary background is software, data, or ML engineering or development.