Technical Account Manager

HyTech Professionals; Dadri; On-site; INR 2,000,000 - 3,500,000; Full time

Job summary

HyTech Professionals in Noida, India, invites an experienced Enterprise Account Manager to drive strategic growth and transformation across enterprise clients. You will own account plans, build executive relationships, and lead AI-enabled modernization initiatives.

The role requires 5–10 years in related roles, strong consulting skills, and hands-on experience with Salesforce/ServiceNow ecosystems. You will partner with sales and delivery to deliver measurable business outcomes.

Qualifications

• 5–10 years of experience in technical account management, customer success, or enterprise consulting.
• Strong ability to translate business challenges into AI-enabled solutions.
• Experience engaging with executive-level stakeholders and managers.

Responsibilities

• Drive strategic account growth and identify expansion opportunities.
• Build and manage relationships across enterprise accounts.
• Understand customer goals, challenges, and priorities to tailor solutions.
• Lead discovery sessions and consult on AI, automation and digital transformation.
• Educate customers on AI capabilities and industry trends.
• Engage with executives and act as trusted transformation advisor.
• Collaborate with sales, marketing and delivery teams to convert opportunities into projects.
• Monitor engagement, renewals, and long-term retention.

Skills

Strategic account management

Customer success

Consulting

Enterprise account management

Solution consulting

Tools

Salesforce

ServiceNow

CRM systems

ERP systems

PSA tools

Job description

• Date Opened 06/03/2026
• Job Type Full time
• City Noida
• Country India

Job Description

KeyResponsibilities

• Strategic Account Growth
• Build and manage relationships across assigned enterprise accounts.
• Develop a deep understanding of customer business goals, challenges, andpriorities.
• Identify opportunities for account expansion, modernization, automation, and AIadoption.
• Drive strategic conversations beyond day-to-day service delivery.
• Discovery & Consulting
• Conduct business discovery sessions with customers.
• Understand operational pain points and process inefficiencies.
• Identify opportunities for AI, automation, analytics, and digitaltransformation.
• Collaborate with internal teams to develop solution recommendations andtransformation roadmaps.
• AI & Transformation Advisory
• Educate customers on emerging AI capabilities and industry trends.
• Position AI-led solutions, accelerators, and transformation initiatives alignedwith customer business outcomes.
• Support workshops and executive discussions focused on innovation and businessvalue.
• Executive Stakeholder Engagement
• Build relationships with business and technology leaders.
• Facilitate strategic discussions with customer stakeholders.
• Act as a trusted advisor and long-term transformation partner.
• Account Planning & Expansion
• Create account growth plans and expansion strategies.
• Identify new departments, business units, and use cases where additionalservices or solutions can be introduced.
• Work closely with sales and delivery teams to convert opportunities into activeprojects.
• Internal Collaboration
• Act as the bridge between customers and internal teams.
• Coordinate with sales, marketing, and delivery teams to align customerpriorities and solution strategies.
• Provide customer feedback and market insights to support future offerings andGTM initiatives.
• Customer Success & Retention
• Conduct regular business reviews and health checks.
• Monitor customer satisfaction and engagement levels.
• Identify risks early and proactively recommend solutions.
• Support renewals and long-term customer retention initiatives.

Requirements

Required Skills & Experience

• Experience
• 5–10 years of experience in one or more of the following:
• Technical Account Management
• Customer Success
• Consulting
• Enterprise Account Management
• Solution Consulting
• Professional Services

Business Skills

• Strong consulting and discovery skills.
• Ability to understand customer business challenges and translate them intosolution opportunities.
• Experience conducting executive-level discussions and presentations.
• Strong account planning and relationship management capabilities.

Technology Understanding

• Exposure to enterprise platforms such as Salesforce, Microsoft, ServiceNow,ERP, CRM, PSA, or similar enterprise ecosystems.
• Understanding of AI, automation, analytics, and digital transformationconcepts.
• Ability to discuss technology solutions from a business outcome perspective.

Communication Skills

• Excellent verbal and written communication.
• Strong presentation and storytelling abilities.
• Ability to communicate effectively with both business and technicalstakeholders.

Preferred Qualifications

• Experience working with enterprise customers.
• Exposure to managed services or professional services organizations.
• Salesforce ecosystem experience preferred.
• Certinia experience is a plus.
• Experience supporting digital transformation or modernization initiatives.

Key Success Metrics

• Metric
• Expected Outcome
• Account Expansion Revenue
• Growth within assigned accounts
• Discovery Workshops
• Regular customer engagement and opportunity identification
• Pipeline Contribution
• Creation of qualified expansion opportunities
• Executive Engagement
• Strong stakeholder relationships
• Customer Retention
• High customer satisfaction and renewal rates
• AI & Transformation Opportunities
• Identification and conversion of strategic initiatives

What Success Looks Like

The successful candidate will help transform customer relationships fromoperational support engagements into strategic business partnerships byidentifying growth opportunities, driving transformation discussions, andenabling customers to achieve measurable business outcomes through technologyand AI.

Why Join Us?

• Work with enterprise customers across industries.
• Be at the forefront of AI-led business transformation.
• Influence customer strategy and growth initiatives.
• Collaborate with sales, marketing, and delivery leadership.
• Play a key role in shaping the next phase of enterprise growth.