Pre Sales - AI Solution Architect

Paytm; Mumbai; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

Paytm is hiring an experienced AI Agentic Solutions Architect to drive enterprise adoption of AI-powered workflow automation in Mumbai. This role involves mapping customer journeys, identifying automation opportunities, and designing agent-driven workflows across systems.

The ideal candidate will have 5–8 years of relevant experience, strong communication skills, and a proven track record with enterprise customers. Join us to transform business processes with cutting-edge AI solutions.

Qualifications

• 5–8 years of experience in AI/ML, SaaS, or workflow automation.
• Proven track record with enterprise customers.
• Strong understanding of customer journeys and business processes.

Responsibilities

• Map customer journeys across sales, support, and operations.
• Identify high-impact automation opportunities.
• Design agent-driven workflows and AI systems.

Skills

AI/ML experience

SaaS knowledge

Workflow automation

Communication skills

Technical familiarity with APIs

Job description

About the Role

We are hiring an AI Agentic Solutions Architect to drive enterprise adoption of AI‑powered workflow automation. This role sits at the intersection of business process transformation, AI systems, and enterprise sales.

Key Responsibilities

• Map end‑to‑end customer journeys across sales, support, and operations.
• Identify high‑impact automation opportunities.
• Design agent‑driven workflows across systems and teams.
• Design agentic AI systems including orchestration, APIs, and integrations.
• Combine LLMs, rules, and enterprise systems into scalable architectures.
• Translate solutions into measurable outcomes such as cost reduction and conversion uplift.
• Support deal teams with ROI narratives.
• Lead proof‑of‑concept (POC) engagements with clear success metrics.
• Ensure POCs convert to production deployments.
• Engage both business and technical stakeholders.
• Effectively handle skepticism stemming from prior enterprise AI failures.
• Build repeatable solution frameworks across industries.
• Enable sales teams with structured use cases.

Superpowers & Skills That Will Help You Succeed

• 5–8 years of experience in AI/ML, SaaS, or workflow automation.
• Proven track record of working successfully with enterprise customers.
• Strong foundational understanding of customer journeys and core business processes.
• Technical familiarity with APIs, system integrations, and complex enterprise software architectures.
• Exceptional communication skills, with the ability to bridge the gap and communicate effectively with both technical engineers and business stakeholders.

Key Result Areas (KRAs)

• Deal Impact: Influence deal progression and maximize win rates.
• POC Conversion: Successfully convert pilots to full production deployments.
• Business Value Articulation: Deliver quantified outcomes, data‑backed ROI, and clear business metrics.
• Workflow Depth: Build strong, highly repeatable use cases across diverse industries.
• Customer Credibility: Establish deep trust and strategic advisory standing with enterprise stakeholders.