Account Manager (AI SaaS)

Recruitingsimple; Bengaluru; Remote; INR 1.200.000 - 1.800.000; Vollzeit

Benefits dieser Stelle

Remote work

Zusammenfassung

Recruitingsimple is seeking an Account Manager to drive onboarding, adoption, and value delivery for client accounts on our AI-powered platform. You will coordinate with Sales, Product, Design, and Content teams to fulfill client requests and campaigns, ensuring a strong, enduring relationship.

The role emphasizes proactive communication, health metrics tracking, and collaboration across functions to accelerate success in a fast-paced startup environment.

Qualifikationen

• 2-4 years of experience in account management in organic social media, customer success, or client services, preferably in SaaS or martech.
• Strong understanding of digital marketing, CRM workflows, and B2B client management.
• Excellent communication, problem-solving, and relationship-building skills, with experience in social media account management.
• Experience using platforms like HubSpot, Salesforce, or equivalent CRM tools.
• Comfortable working independently in a remote, fast-moving startup culture.

Aufgaben

• Lead onboarding activities including kickoff calls, success planning, and implementation tracking.
• Serve as the primary liaison for client communications, guiding them through pilot and rollout journeys.
• Monitor usage, engagement, and health metrics to ensure adoption and retention.
• Conduct regular check-ins, performance reviews, and QBRs with clients.
• Maintain accurate records in CRM (HubSpot/Salesforce preferred) and prepare status reports.

Kenntnisse

Account Management

CRM workflows

Digital marketing

Communication

Relationship building

Tools

HubSpot

Salesforce

Jobbeschreibung

We are seeking a proactive and client-focused Account Manager to support the end-to-end success of our clients—from onboarding to long-term relationship growth. You will act as the strategic point of contact for assigned accounts, ensuring smooth implementation, adoption, and continuous value delivery from our AI-powered platform.

We are seeking a proactive and client-focused Account Manager to manage client relationships to support the end-to-end success and oversee organic (unpaid) social media content and support the end-to-end success of our clients. You will act as the strategic point of contact for assigned accounts, ensuring smooth implementation, adoption, and continuous value delivery from our AI-powered platform.

This is a cross-functional role that interfaces with Sales, Customer Success, and Product teams to provide an exceptional client experience in a fast-paced, early-stage SaaS environment.
Location: Remote (Preference for U.S. time zone overlap)

Key Responsibilities

Client Onboarding & Relationship Management

• Lead onboarding activities including kickoff calls, success planning, and implementation tracking
• Serve as the primary liaison for client communications, guiding them through the pilot and rollout journey
• Monitor usage, engagement, and health metrics to ensure adoption and retention
• Conduct regular check-ins, performance reviews, and QBRs with clients

Cross-Functional Coordination

• Work closely with internal teams (Sales, Product, Designers, and Content Creators) to ensure timely delivery of client requests and campaigns
• Communicate client needs and feedback to influence product development and service enhancements

Success & Expansion

• Identify upsell and cross-sell opportunities within existing accounts
• Maintain high levels of client satisfaction and support renewal efforts
• Analyze client data to uncover insights that improve the customer experience and outcomes

Reporting & Documentation

• Maintain accurate records in CRM (HubSpot/Salesforce preferred)
• Prepare account status reports and updates for internal stakeholders
• Ensure smooth handovers between onboarding and success teams

Qualifications

Must-Have:

• 2-4 years of experience in Account Management in organic social media - Unpaid, Customer Success, or Client Services, preferably in a SaaS or martech environment
• Strong understanding of digital marketing, CRM workflows, and B2B client management
• Excellent communication, problem-solving, and relationship-building skills. and experience in social media account management
• Experience using platforms like HubSpot, Salesforce, or equivalent CRM tools
• Comfortable working independently in a remote, fast-moving startup culture

Nice-to-Have:

• Exposure to AI tools, martech, or content automation platforms
• Background working with multi-location clients or franchise businesses
• Familiarity with analytics tools (Looker, Tableau, Metabase, etc.)

Success in This Role Looks Like:

• Seamless onboarding with pilot milestones met on schedule
• High client engagement and satisfaction scores
• Timely escalations and resolutions of issues
• Expansion and renewal of client accounts