AGM - Lead - Technical Trainings

Vodafone Idea Limited; Hyderabad; On-site; INR 3,000,000 - 5,000,000; Full time

Job summary

Vodafone Idea Limited is Hyderabad-based and seeks an AGM - Lead Technical Trainings to drive end-to-end training operations. Responsibilities include need analysis, LMS management, and cross-functional coordination to meet capability goals.

The role requires 10–15 years in Technical Training/L&D, with LMS, Excel/Power BI skills, and vendor management. A Master’s degree or MBA/PG in HR or L&D is preferred. The position is on-site in Hyderabad.

Qualifications

• Master’s degree or MBA/PG in HR or L&D is preferred.
• 10–15 years of experience in Technical Training / L&D, preferably in telecom/IT.
• Hands-on experience with at least one LMS platform (e.g., Moodle, Cornerstone, SAP SuccessFactors).
• Proficiency in MS Excel/Power BI for metrics and dashboard reporting.
• Experience coordinating with SMEs and external training vendors.

Responsibilities

• Conduct Training Need Analysis (TNA) across teams/bands and translate findings into actionable training plans.
• Coordinate with stakeholders for timely execution of training.
• Own end-to-end LMS operations: scheduling, assessments, attendance, and dashboard reporting.
• Publish regular learning metrics and MIS reports to leadership.
• Drive high participation rates for evening/off-hour training sessions.
• Coordinate with SMEs for content delivery and manage training calendars/scheduling.
• Maintain and update competency/skill matrices in line with role requirements.
• Track and update all training requirements across teams in a central repository.
• Liaise with external vendors for training planning, contracting, and delivery.
• Ensure audit-readiness of all training records and compliance documentation.

Skills

Stakeholder management

LMS administration

Data-driven decision making

Training need analysis

Content coordination

Vendor management

Multitasking

Communication

Education

Master’s degree

MBA/PG in HR or L&D

Tools

Moodle

Cornerstone

SAP SuccessFactors

Job description

Job Description:

Role

AGM - Lead Technical Trainings

Job Level/ Designation

M2, AGM

Function / Department

Training and Development

Location

Hyderabad

Job Purpose

To drive end-to-end technical training operations — from need analysis to delivery and reporting — ensuring the workforce is upskilled effectively, training data is accurately tracked through the LMS, and stakeholders (SMEs, vendors, business teams) are coordinated seamlessly to meet organizational capability goals.

Key Result Areas/Accountabilities

• Conduct Training Need Analysis (TNA) across teams/bands and translate findings into actionable training plans
• Understand business requirements and coordinate with stakeholders for timely execution
• Own end-to-end LMS operations: scheduling, assessments, attendance, and dashboard reporting
• Publish regular learning metrics and MIS reports to leadership
• Drive high participation rates for evening/off-hour training sessions
• Coordinate with SMEs for content delivery and manage training calendars/scheduling
• Maintain and update competency/skill matrices in line with role requirements
• Track and update all training requirements across teams in a central repository
• Liaise with external vendors for training planning, contracting, and delivery
• Ensure audit-readiness of all training records and compliance documentation

Core Competencies, Knowledge, Experience

• Strong stakeholder management and cross-functional coordination skills
• Working knowledge of Training Need Analysis methodologies
• Proficiency in LMS administration (course creation, scheduling, reporting, dashboards)
• Experience building/updating skill and competency matrices
• Vendor management and negotiation skills
• Data-driven mindset — comfortable with metrics, dashboards, and MIS reporting
• Ability to drive engagement/participation in voluntary or evening sessions
• Strong planning and multitasking ability to manage parallel training tracks
• Good communication skills (written and verbal) for SME and leadership interactions

Must have technical / professional qualifications

• Master’s degree, MBA/PG in HR or L&D is a plus
• 10-15 years of experience in Technical Training / L&D, preferably in a technical operations or telecom/IT environment
• Hands‑on experience with at least one LMS platform (e.g., Moodle, Cornerstone, SAP Success Factors)
• Proficiency in MS Excel/Power BI for metrics and dashboard reporting
• Prior experience managing competency/skill matrices
• Experience coordinating with SMEs and external training vendors