Manager - Learning and Development (L&D)

BCforward; Hyderabad; On-site; INR 2,000,000 - 3,800,000; Full time

Job summary

BCforward in Hyderabad, India, seeks a Manager - Learning & Development to lead the design, execution, and scaling of learning strategies focused on recruiter training, recruitment manager upskilling, and leadership capability development for a staffing and consulting organization.

Based in Hyderabad, this role reports to India GCC leadership and partners with recruitment, delivery, and HR leaders globally.

Qualifications

• Bachelor's degree required; Master's preferred in HR, OD, Business, or related field.
• 12–18+ years of L&D or talent enablement experience.
• Strong background in recruiter training, recruitment operations, or staffing enablement.
• Experience building LMS-based scalable training programs.
• Experience managing small teams and training budgets.
• Strong stakeholder management with senior leaders.

Responsibilities

• Design and deliver recruiter training and upskilling programs.
• Lead leadership development for recruitment managers.
• Own LMS strategy, roadmap, and content.
• Manage a two-person L&D team and coach them.
• Plan annual and quarterly training calendars.
• Monitor ROI, budget utilization, and program effectiveness.

Skills

L&D strategy

Recruiter training

Leadership development

Budget management

LMS content design

Stakeholder management

Team leadership

Performance measurement

Education

Bachelor's degree

Master's degree in HR/OD/Business

Tools

LMS platforms

Job description

Job description

Job Title: Manager - Learning & Development (L&D)

Location: Hyderabad, India

Employment Type

Full-Time

Role Overview

Learning & Development (L&D) will lead the design, execution, and scaling of learning strategies focused on recruiter training, recruitment manager upskilling, and leadership capability development for a staffing and consulting organization.

This role owns the end-to-end L&D operating model, including training budget planning, allocation, and ROI measurement, while building scalable, LMS-driven training programs and leveraging external leadership development partners.

Based in Hyderabad, this role is a key leadership position within the India GCC and will partner closely with recruitment, delivery, and HR leaders globally. The L&D Director will manage a small, high-impact team responsible for training delivery and LMS content creation.

Key Responsibilities

Recruitment Training & Upskilling

• Design and deliver structured programs for:
• Recruiters (junior to senior)
• Recruitment Managers and Team Leads
• Build capability across sourcing excellence, recruitment operations, client engagement, and performance management
• Partner with recruitment leadership to identify skill gaps and upskilling priorities

Recruitment Leadership Development

• Create upskilling pathways for recruitment managers covering:
• People leadership and coaching
• Business acumen and delivery forecasting
• Stakeholder and client communication
• Leverage external training agencies to deliver leadership programs for India managers
• Track learning outcomes and tie programs to performance metrics

Learning Design & LMS Enablement

• Own LMS strategy, roadmap, and adoption
• Build scalable, role-based LMS content including self-paced modules, assessments, and certifications
• Oversee Content Creator / LMS Specialist to develop training modules for recruiter and manager learning

Training Delivery & Team Leadership

• Manage a L&D team of two direct reports:

1. Process / Recruiter Trainer delivers in-person and virtual recruiter training
2. Content Creator / LMS Specialist builds scalable LMS modules and training content

• Provide coaching, performance management, and career growth opportunities for the team
• Ensure alignment of training programs with business priorities and schedules

Training Calendar & Program Planning

• Develop and manage annual and quarterly training calendars
• Balance operational delivery with learning schedules
• Ensure timely communication, scheduling, and adoption of training programs

Training Budget Ownership & Governance

• Own the annual L&D budget for recruitment and leadership training
• Allocate and manage spend across:
• Internal programs
• External leadership development agencies
• LMS platforms and content development
• Track budget utilization, ROI, and effectiveness
• Ensure spend aligns with business priorities

Learning Measurement & Continuous Improvement

• Define metrics to assess training effectiveness (completion, proficiency, performance impact)
• Use insights to continuously improve programs and optimize budget allocation
• Maintain audit-ready training documentation

Stakeholder & Vendor Management

• Partner with recruitment leadership, HR, Finance, and global stakeholders
• Manage external vendors, contracts, and renewals within budget
• Present training plans, spend, and outcomes to senior leadership

Leadership & Team Management

• Lead and develop a high-performing two-person L&D team
• Set goals, performance expectations, and operating rhythms
• Foster a culture of continuous learning, innovation, and fiscal discipline

Required Qualifications

• Bachelors degree required; Masters preferred (HR, OD, Business, or related field)
• 12–18+ years of L&D or talent enablement experience
• Strong background in recruiter training, recruitment operations, or staffing enablement
• Experience building LMS-based scalable training programs
• Experience managing small teams and training budgets
• Strong stakeholder management skills with senior leaders

Preferred Experience

• Staffing or recruitment industry experience
• Experience designing leadership programs for managers
• Exposure to global or GCC delivery models
• Vendor and content management experience

Key Competencies

• Learning strategy and execution
• Recruitment domain expertise
• Digital learning & LMS content design
• Team leadership & coaching
• Budget planning & financial accountability
• Vendor & program management
• Data-driven decision-making
• Executive communication