Training Manager For a leading Consumer Electronic Firm

Uberlife Consulting; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Uberlife Consulting is hiring a Training Manager to lead the end-to-end Technical Learning & Development function for the service network across PAN India. The role focuses on building technical capability and service excellence through structured training programs for Field Service Engineers, Technicians of Authorized Service Partners, and GETs.

The incumbent will design, develop, and implement technical training frameworks using modern instructional methodologies to improve field competency,

Qualifications

• Strong knowledge of instructional design and adult learning principles.

Responsibilities

• Design, deliver and evaluate end-to-end Technical L&D programs for the PAN India service network.
• Coordinate cross-functional teams to build training materials and SOPs using instructional design.
• Train and certify ASPs and technicians; monitor field KPIs and cost efficiency.
• Apply data analytics to identify training needs and measure outcomes.

Skills

Training design

Instructional design

Adult learning

Data analytics

Training delivery

Tools

LMS

Job description

Hi ,

We are hiring for a Training Manager with a leading company in Consumer Electronics.

The Manager Service

Training is responsible for managing the end-to-end Technical Learning & Development (L&D) function for the Service network across PAN India. The role focuses on building technical capability and service excellence through structured training programs for, Field Service Engineers, Technicians, of Authorized Service Partners (ASPs). & Graduate Engineer Trainees (GETs The incumbent will design, develop, and implement technical training frameworks using modern instructional methodologies to improve field competency, first-time fix rates, customer satisfaction, and cost efficiency.

This role requires strong expertise in technical training methodologies, cross-functional coordination, and a willingness to travel 1012 days per month for training delivery, audits, and field engagement.

Key Responsibilities 1. Training Design, Delivery & Evaluation

• Own and manage the end-to-end Technical Learning & Development (L&D) process for the PAN India service franchise field force .
• Design, develop and align training materials, SOPs, and instructional documents using Instructional Design and Adult Learning principles and deploy the training programs.
• Apply Cognitive, Experiential, and blended learning approaches to enhance knowledge retention and on-field application.
• Deliver classroom, virtual, and on-the-job technical training for new product launches, refresher programs, and skill upgradation.
• Measure training effectiveness through assessments, field audits, certifications, and service KPIs.
• Use Data Analytics to identify training needs, measure outcomes, and support decision making.

Key Responsibilities 2. ASP & Technician Development & Support

• Drive onboarding and certification, and continuous skill develo p Partner’s (ASPs) technicians across India.
• Review and approve technician profiles based on qualifications, skill competency, and compliance to training standards.
• Identify skill gaps using service data and design targeted capability-building interventions to improve service outcomes.
• Provide on-field and remote technical support for escalated product issues.
• Conduct joint field visits for complex complaint diagnosis and skill transfer.
• Train technicians on accurate troubleshooting, root cause identification, and optimal spare utilization to reduce warranty cost

3. Product Feedback & Quality Improvement

• Identify and report product performance issues to the Product Quality and R&D teams.
• Participate in product trials and collect structured field feedback from a service readiness perspective.
• Work closely with Quality and Service Operations teams for issue resolution and product enhancement.