Agency Manager

Nivabupa; Hyderabad; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Nivabupa in Hyderabad, India is seeking a results-driven professional to lead agency operations in health insurance. You will drive recruitment, mentoring, and performance management to achieve business plans and profitability.

You will build a capable agency force, ensure regulatory compliance, and implement incentive programs to maximize agent productivity and growth. 1–5 years of relevant experience is required.

Qualifications

• Analytical skills to read, interpret MIS and design sales strategies.
• Ability to manage a team of agents to achieve business goals.
• Strong written and verbal communication skills.

Responsibilities

• Ability to manage all the parameters of the business.
• Recruitment of agents and case rate/case count targets.
• Ensure agents are engaged, motivated and productive by building strong relationships.
• Drive incentive schemes to ensure agents' income exceeds benchmarks.
• Support agents in liaison with head office and branches for requirements/concerns.
• Ensure compliance with regulators and company norms.
• Manage channel conflicts and achieve product-wise targets and profitability.
• Understand agents' business to identify opportunities for growth and revenue.

Skills

Analytical Skills

Team Management

Sales Strategy

MIS Interpretation

Education

Graduation in any discipline

Job description

Role & Responsibilities

Job Summary

(Primary function and purpose of this role)

• Enable achievement of key business outcomes
• Build a quality Agency by focusing on quality of hire and skilling
• Ensure adherence to all statutory and compliance requirements

Key Responsibilities

A. Achievement of Business Plans

• Ability to manage all the parameters of their business
• Recruitment
• Case Rate and Case count
• Persistency
• Ensure that the Agents are engaged, motivated and productive by forging a strong relationship
• Ensure that Agents are constantly inducted, activated and productive
• Drive the incentive schemes to ensure that the Agents income exceeds benchmark
• Drive the R&R schemes floated by HO, ZO and branch
• Support the Agents in liaison with the HO for addressing their requirements/ concerns
• Being fully compliant to all the norms laid down by the regulators and the company
• Manage channel conflicts in the team
• To achieve product wise targets & profitability
• Understand the Agents business in depth and seek opportunities for business development and revenue generation

B. Team Building

• Goal setting of all Agents in the team.
• Regular and periodic review, monitoring and mentoring of all the relationships they are managing to ensure that they are on track to achieve their goals
• Regular Field observation and Demonstration with the agency force
• Regular Agent visit

Key Measures of Performance

• New GWP
• Renewal GWP
• Renewal no. of cases
• Active agents and PA
• New Agents Hiring
• Audit findings

Key Relationships (Internal / External)

Internal: Agency Team & Cross Functional Teams

External: Agents & Policy Holders

Preferred Candidate Profile

A. Analytical Skills

• Designing Sales Strategies to achieve the business goals
• Analytical skills to read, interpret MIS
• Skill sets to handle a team of agents to achieve the business goals

B. Domain Knowledge

• Sound domain knowledge of the health insurance policies and practice in India
• Good knowledge of the legal and regulatory requirements and compliances
• Strong written and verbal communication skills
• Ability to manage a team, keep it motivated.
• Result orientation
• Ability to spot and utilize opportunities.
• Energetic and enthusiastic personality
• Graduation in any discipline from a recognized educational institute

Experience

1-5 years of relevant work experience.