After Sales Executive

JobTrade; India; On-site; INR 240,000 - 360,000; Full time

Job summary

JobTrade is seeking a proactive customer support specialist to handle queries and complaints through calls, emails, and chats, and to manage after-sales support, including product, delivery, installation, replacement, and service-related concerns.

The role requires coordinating with operations, service, and logistics, following up on pending cases, and resolving escalations professionally and within timelines to ensure customer satisfaction.

Responsibilities

• Handle customer queries and complaints through calls, emails, and chats.
• Manage after-sales support including product, delivery, installation, replacement, and service-related concerns.
• Coordinate with operations, service, logistics, and other internal teams for issue resolution.
• Follow up on pending cases and ensure timely closure and customer satisfaction.
• Communicate effectively with customers and negotiate solutions when required.

Job description

Job Description:

Handle customer queries and complaints through calls, emails, and chats. Manage after-sales support, including product, delivery, installation, replacement, and service-related concerns. Handle and resolve customer escalations professionally and within timelines.
Coordinate with operations, service, logistics, and other internal teams for issue resolution. Follow up on pending cases and ensure timely closure and customer satisfaction. Communicate effectively with customers and negotiate solutions when required.