Admission Counselor

upGrad; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

upGrad is hiring an Admissions Counselor to drive prospective student engagement and enrollments across our online programs. You will manage leads, counsel candidates, and collaborate with marketing and operations to deliver a smooth admission journey.

The ideal candidate has 1–3 years in admissions or sales, strong communication skills, and familiarity with CRM tools, with a results-driven approach in a fast-paced EdTech environment.

Qualifications

• 1-3 years of experience in Admission Counseling, Academic Counseling, Inside Sales, or Education Sales.
• Experience in EdTech organizations or similar companies is highly preferred.
• Strong consultative sales and objection-handling skills.
• Excellent verbal and written communication skills.
• Ability to work in a target-driven, fast-paced environment.
• Familiarity with CRM tools and sales processes.
• Bachelor's degree in any discipline.

Responsibilities

• Counsel prospective students on various online and executive education programs.
• Understand learner requirements and recommend suitable programs based on their career goals.
• Handle inbound and outbound leads, qualify prospects, and drive enrollments.
• Build strong relationships with candidates through regular follow-ups and personalized counseling.
• Explain program features, fee structures, financing options, and admission processes.
• Achieve monthly enrollment and revenue targets.
• Maintain accurate records of leads, interactions, and conversions in the CRM.
• Collaborate with marketing and operations teams to ensure a seamless admission experience.
• Stay updated on industry trends, competitor offerings, and product knowledge.

Skills

Consultative sales

Objection handling

Verbal communication

Written communication

CRM familiarity

Education

Bachelor's degree

Tools

CRM tools

Job description

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a new digital-first learning experience to deliver tangible career impact to individuals at scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

About the Role

We're looking for an Admissions Counsellor who are extremely customer centric and are excited by the challenges of a new emerging business environment. As an Admissions Counselor you will be responsible for developing new leads, communicating with customers, understanding their needs, and ensuring a smooth sales process. You must be comfortable making dozens of calls per day, working with channel partners, generating interest, qualifying prospects and closing sales.

Key Responsibilities

• Counsel prospective students on various online and executive education programs.
• Understand learner requirements and recommend suitable programs based on their career goals.
• Handle inbound and outbound leads, qualify prospects, and drive enrollments.
• Build strong relationships with candidates through regular follow-ups and personalized counseling.
• Explain program features, fee structures, financing options, and admission processes.
• Achieve monthly enrollment and revenue targets.
• Maintain accurate records of leads, interactions, and conversions in the CRM.
• Collaborate with marketing and operations teams to ensure a seamless admission experience.
• Stay updated on industry trends, competitor offerings, and product knowledge.

Desired Candidate Profile

• 1-3 years of experience in Admission Counseling, Academic Counseling, Inside Sales, or Education Sales.
• Experience in EdTech organizations or similar companies is highly preferred.
• Strong consultative sales and objection-handling skills.
• Excellent verbal and written communication skills.
• Ability to work in a target-driven, fast-paced environment.
• Familiarity with CRM tools and sales processes.
• Bachelor's degree in any discipline.

Why Join upGrad?

• Opportunity to partner directly with business leaders and influence growth strategy.
• High-impact role with a mix of strategic hiring and HR business partnering.
• Fast-paced, entrepreneurial culture with significant learning and career growth opportunities.
• Chance to contribute to one of India's most recognized EdTech organizations.