Admission Counsellor

KLAY; Pune District; On-site; INR 600,000 - 900,000; Full time

Job summary

KLAY Preschool and Daycare in India is seeking an experienced Inside Sales professional to close opportunities across the K@H and L@H programs. You will manage leads, qualify prospects, and drive the sales cycle through the CRM while maintaining a current database of customers.

You will collect customer feedback for Ops, Marketing and Programs, stay informed about offerings, and articulate differentiators against competitors.

Qualifications

• Academic: Bachelor's degree or equivalent education is required.
• Experience: 4 to 7 years in inside sales across education or related sectors.

Responsibilities

• Close sales opportunities across KLAY programs (K@H & L@H) and manage leads.
• Qualify prospects and drive the sales cycle through the CRM.
• Create and maintain a database of customers in the CRM.
• Collect customer feedback and share with Ops, Marketing and Programs teams.
• Stay informed about program offerings and updates, and explain differentiators.
• Coordinate with Operations, HR and Finance to ensure timely admissions and payments.
• Handle contract related paperwork and CRM updates.

Skills

CRM management

Lead qualification

Communication skills

Team player

Customer focus

Education

Bachelor's degree

Tools

Salesforce

Lead Square

Job description

Overall responsibility for closing sales opportunities across our programs - K@H & L@H.

• Effectively manage leads, qualify prospects, and manage sales cycle through CRM & lead generation platform.
• Creating and maintaining a database of current and potential customers through CRM
• Collect customer feedback and share with Operations, marketing and program teams for improving our service offerings, marketing campaigns etc.
• Be fully aware about KLAYs’ program information and any updates / changes in our offerings.
• Staying informed about competing products and services, & provide comparative information & differentiating factors / benefits of KLAY programs.
• Work closely with Operations team, HR team (updating on new teacher requirements etc) to ensure timely closure of potential admissions
• With Finance team – payment gateway, collections etc.
• Others – contract related paperwork, update in CRM etc.

Sales

• Initial contact with all prospects, making outbound calls to potential customers, and following up on leads.
• Understanding customers' needs and identifying sales opportunities.
• Answering potential customers' questions and sending additional information per email.
• Upsell our service offerings eg. Upgrade to social bubble
• Closing sales, ensuring collections of new customers and achieving monthly sales targets.
• Revenue reporting

Qualifications and Skills

Academic : Bachelor’s degree or equivalent education is required

Experience : 4 to 7years of experience in inside sales with education industry, healthcare management, financial services, telecom, retail industry.

Required Skills and Attributes

• Excellent Communication Skills both written & verbal (English / Hindi spoken only)
• Service & Solution mind set.
• Self-driven, CAN-DO attitude with a strong customer focus and sales target focus.
• Pleasing personality & team player; Ability to work with cross functional teams. Good interpersonal skills.
• High on Value & work Ethics
• Respect "Diversity in workplace".
• Experience on having worked with a CRM like Salesforce & Lead Square would be an advantage.