Academic Counsellor

Digital Nest; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Digital Nest is seeking an Admissions Counsellor / Inside Sales specialist to manage high-volume B2C admissions conversations, handle objections, and drive revenue through structured sales cycles. You will close enrollments, maintain CRM hygiene, and coordinate with operations for a seamless onboarding.

Ideal candidates have 1-2 years of relevant sales or counselling experience, excellent English communication, and a consultative selling mindset to understand learner needs deeply.

Qualifications

• 1-2 years of relevant sales experience or admissions counselling.
• Experience with CRM tools and structured sales cycles.

Responsibilities

• Manage inbound and outbound leads across programs.
• Conduct structured counselling calls to understand learner goals and challenges.
• Recommend Digital Nest programs using consultative approach.
• Convert leads to enrollments with follow-up discipline and negotiation.
• Provide information via calls, WhatsApp, email, and chat.
• Build rapport and drive trust-based conversations.
• Own admissions funnel from inquiry to onboarding, with consistent follow-ups.
• Maintain CRM hygiene and use analytics to refine prioritization.
• Aim to achieve weekly, monthly, and quarterly revenue/enrollment targets.
• Handle pricing discussions and objections tactfully.
• Coordinate with operations for smooth post-enrollment handover.

Skills

B2C Sales

Inside Sales

Admission Counselling

Tele-Sales

Consultative Selling

Pipeline Management

Objection Handling

Public Speaking

Communication Skills

Presentation Skills

Target-Driven

Interpersonal Skills

Rapport Building

Negotiation

Customer Success

Education

Undergraduate or Postgraduate degree in any discipline

Tools

LeadSquared

Job description

Role: Admission Counsellor / Inside Sales

Mode: WFO ( Work From Office )

Industry Type: EdTech / E-Learning

Functional Area: Sales & Business Development

Employment Type: Full Time, Permanent

Role Category: BD / Sales

Experience Required: 1-2 years

Role Summary

Digital Nest is looking for a Sales Specialist who can manage high-quality B2C admissions conversations, handle complex objections, run structured sales cycles, and consistently close revenue. This role requires someone with strong consultative selling skills, excellent communication, and the ability to understand learner needs deeply. You will be responsible for revenue generation, pipeline management, and ensuring a seamless admissions experience from the first call to enrollment. You must be comfortable handling large lead volumes, managing multiple follow-up cycles, and closing high-ticket programs.

Key Responsibilities

1. Lead Management & Conversion

• Manage and convert inbound & outbound leads across multiple programs.
• Conduct structured counselling calls to understand learners goals, challenges, and interests.
• Recommend the right Digital Nest programs using a consultative approach.
• Convert leads into enrollments through strong follow-up discipline and negotiation skills.

2. Counselling & Customer Engagement

• Provide detailed information to prospective learners through calls, WhatsApp, email, and chat.
• Build strong rapport and drive trust-based conversations.
• Handle objections tactfully and guide learners toward informed decisions.

3. Sales Funnel Ownership

• Own the complete admissions funnel: inquiry counselling follow-up conversion handover.
• Ensure consistent follow-ups across WhatsApp, calls, and CRM tasks.
• Track the movement of every lead and ensure no drop in communication.

4. CRM & Data Management (LeadSquared)

• Update all conversations, lead stages, and notes in real-time.
• Maintain 100% CRM hygiene for accurate pipeline visibility.
• Use CRM analytics to refine follow-ups and lead prioritization.

5. Revenue & Target Achievement

• Achieve weekly, monthly, and quarterly revenue and enrollment targets.
• Run structured call cycles to maximize conversions.
• Identify referral opportunities and expand lead pipelines.

6. Objection Handling & Negotiation

• Handle pricing conversations, comparisons, objections, and

competitor-related queries.

• Proactively manage dropout risks with strong communication.
• Ensure learners have clarity and confidence throughout the decision‑making process.

7. Coordination & Handover

• Maintain consistent communication with learners until onboarding.
• Coordinate with the operations team to ensure a smooth post‑enrollment transition.
• Maintain strong relationships with repeat/referral learners.

Skills Required

Communication & Personality

• Excellent spoken and written English.
• Confident, approachable, and persuasive communication style.
• Vibrant personality with the ability to engage different learner types.

Sales Capability

• Strong understanding of B2C sales cycles.
• Ability to conduct consultative conversations and tailor pitches.
• Strong objection handling, negotiation, and closing skills.

Customer-Centric Approach

• High empathy and patience while dealing with diverse learners.
• Passion for delivering world-class customer service.
• Ability to handle pressure and work in fast-paced environments.

Work Discipline

• High consistency in follow-ups and CRM updates.
• Strong time management and task prioritization.
• Target-driven mindset with the ability to exceed expectations.

Technical Skills

• Basic MS Office skills (Excel, Word, Outlook).
• Experience using CRM tools (LeadSquared preferred).

Education

• Undergraduate or Postgraduate degree in any discipline.
• Additional certifications in Sales or Communication are a plus.

Key Skills

B2C Sales, Inside Sales, Admission Counselling, Tele-Sales, Consultative Selling, Pipeline Management, Objection Handling, Public Speaking, Communication Skills, Presentation Skills, Target-Driven, Interpersonal Skills, Rapport Building, Negotiation, Customer Success.