Accounts Receivable Analyst Collections

ICE; Hyderabad; On-site; INR 450,000 - 700,000; Full time

Job summary

Intercontinental Exchange in Hyderabad, India, is seeking a Full-Time Accounts Receivable Collections Analyst to manage collections, respond to customer inquiries, and maintain billing data. You will pursue delinquent balances through coordinated outreach with customers and internal teams, ensuring accurate ledger coding and timely credits/adjustments.

The role requires a degree in accounting or business and 2+ years of related experience, with strong organizational, analytical, and

Qualifications

• Associate or Bachelor's degree in Accounting or business-related field.
• 2+ years of experience directly related to duties.
• ORMB and HighRadius experience is a plus but not required.
• Detail-oriented with strong organizational skills.
• Ability to handle confidential information professionally.
• Strong customer service, interpersonal and communication skills.

Responsibilities

• Address and resolve high volumes of customer inquiries with professional service.
• Investigate delinquent accounts via email and phone to collect balances.
• Develop rapport with customers and internal business owners.
• Maintain and update customer contacts in the billing system.
• Initiate credits and adjustments with correct ledger coding.
• Support management with other duties in a timely, accurate manner.

Skills

Customer service

Communication skills

Detail-oriented

Problem solving

Education

Associate or Bachelor's degree in Accounting or business-related field

Tools

Oracle ORMB

HighRadius

Job description

Job Purpose Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Collections Analyst.

Job Description Job Purpose Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Collections Analyst.

Responsibilities

• Address and resolve high volumes of customer inquiries and provide professional, polite and timely customer service.
• Investigate accounts with delinquent receivables, via email and phone communication with customers and/or internal business team, in order to collect outstanding balances.
• Develop and maintain good rapport with customers and internal business owners.
• Maintain and update customer contacts within the billing system.
• Initiate credits and adjustments to customer accounts with correct ledger coding.
• Assist with other duties, as assigned by management team, in timely and accurate manner.
• Incorporate feedback received from management to ensure performance and productivity expectations are being met.

Knowledge And Experience

• Associate or Bachelor\'s degree in Accounting or business-related field.
• 2+ years of experience that is directly related to the duties and responsibilities specified.
• Oracle Revenue Management and Billing (ORMB) and High Radius experience is a plus but not a requirement.
• The candidate must be detail-oriented and possess strong organizational skills.
• Candidate must be able to handle confidential and sensitive information in a professional manner.
• Strong customer service, interpersonal and communication skills are required.
• Must have the ability to analyze and solve problems, prioritize tasks and work independently.
• Ability to work in a fast-paced team environment and have the flexibility to handle high transaction volume.
• Proven experience adhering to daily, weekly and monthly transaction goals/targets is a must.