Accounts Receivable Analyst Collections

ICE Clear Europe Limited; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

Intercontinental Exchange in Hyderabad is seeking a Full-Time Accounts Receivable Collections Analyst to support our billing operations. You will address inquiries, pursue delinquent balances, and maintain customer relationships to ensure timely cash collection.

The role requires 2+ years in accounting or related field, a degree in accounting, and strong communication and organizational skills. Oracle ORMB or High Radius experience is a plus; you will work in a fast-paced team and handle high

Qualifications

• Associate or Bachelor's degree in Accounting or business-related field.
• 2+ years of experience in collections or accounts receivable.
• Experience with Oracle Revenue Management and Billing (ORMB) and High Radius is a plus.
• Must be detail-oriented with strong organizational skills.
• Ability to handle confidential information professionally.
• Strong customer service, interpersonal and communication skills.

Responsibilities

• Address and resolve high volumes of customer inquiries with professional service.
• Investigate delinquent accounts via email/phone to collect balances.
• Build rapport with customers and internal teams to facilitate collections.
• Maintain and update customer contacts in the billing system.
• Initiate credits/adjustments with correct ledger coding.
• Support management with additional duties as needed and meet targets.

Skills

Customer service

Communication

Organization

Problem solving

Teamwork

Attention to detail

Education

Bachelor's degree in Accounting

Tools

ORMB

High Radius

Job description

Job Description

Intercontinental Exchange has an opportunity for a Full-Time Accounts Receivable Collections Analyst.

Responsibilities

• Address and resolve high volumes of customer inquiries and provide professional, polite and timely customer service.
• Investigate accounts with delinquent receivables, via email and phone communication with customers and/or internal business team, in order to collect outstanding balances.
• Develop and maintain good rapport with customers and internal business owners.
• Maintain and update customer contacts within the billing system.
• Initiate credits and adjustments to customer accounts with correct ledger coding.
• Assist with other duties, as assigned by management team, in timely and accurate manner.
• Incorporate feedback received from management to ensure performance and productivity expectations are being met.

Knowledge and Experience

• Associate or Bachelor's degree in Accounting or business-related field.
• 2+ years of experience that is directly related to the duties and responsibilities specified.
• Oracle Revenue Management and Billing (ORMB) and High Radius experience is a plus but not a requirement.
• The candidate must be detail-oriented and possess strong organizational skills.
• Candidate must be able to handle confidential and sensitive information in a professional manner.
• Strong customer service, interpersonal and communication skills are required.
• Must have the ability to analyze and solve problems, prioritize tasks and work independently.
• Ability to work in a fast-paced team environment and have the flexibility to handle high transaction volume.
• Proven experience adhering to daily, weekly and monthly transaction goals/targets is a must.