Accounts Receivable Analyst

Zensar; Pune District; On-site; INR 480,000 - 600,000; Full time

Job summary

Zensar is seeking a detail-oriented Accounts Receivable specialist in Pune to manage customer accounts, ensure timely payments, and resolve invoice issues. The role involves daily communication with clients by phone and email, and collaboration with Sales, Customer Service, and Operations.

You should be proficient in MS Office, familiar with invoicing concepts, and comfortable working US night shift. Prior ERP or Oracle experience is a plus, and the ability to multitask across multiple accounts

Qualifications

• Experience in Accounts Receivable with daily customer interaction via phone and email.
• Strong communication and problem-solving abilities.
• Ability to multitask and manage multiple accounts.
• Proficient in MS Office (Excel, Word, Outlook) and email drafting.
• Knowledge of invoicing, payment terms and basic accounting concepts.
• Experience with ERP or accounting systems (e.g., Oracle).

Responsibilities

• Manage and monitor assigned customer accounts to ensure timely receipt of payments.
• Communicate with customers daily via phone and email to resolve billing, payment, and account-related queries.
• Investigate and resolve outstanding invoices, short payments, disputes, and unapplied cash.
• Respond to customer inquiries in a timely, accurate, and professional manner.
• Coordinate with internal stakeholders (Sales, Customer Service, Operations) to resolve account-related issues.
• Prepare regular follow-up emails, statements, and reminders as required.
• Ensure compliance with company policies, procedures, and timelines.

Skills

Communication

Multitasking

MS Office Proficiency

Invoicing Knowledge

ERP/Oracle Experience

Tools

Oracle ERP

Job description

Role & responsibilities

Manage and monitor assigned customer accounts to ensure timely receipt of payments.

Communicate with customers on a daily basis via phone and email to resolve billing, payment, and account-related queries.

Investigate and resolve outstanding invoices, short payments, disputes, and unapplied cash.

Respond to customer inquiries in a timely, accurate, and professional manner.

Identify customer needs and provide appropriate resolutions or guidance.

Maintain accurate records of customer interactions, follow-ups, and resolutions.

Coordinate with internal stakeholders (Sales, Customer Service, Operations) to resolve account-related issues.

Prepare regular follow-up emails, statements, and reminders as required.

Ensure compliance with company policies, procedures, and timelines.

Preferred candidate profile

Excellent verbal and written communication skills with strong problem-solving abilities.

Ability to multitask and manage multiple customer accounts effectively.

Prior experience in Accounts Receivable role involving daily customer interaction via phone and email.

Proficiency in MS Office (Excel, Word, Outlook) and strong email drafting skills.

Understanding of invoicing, payment terms, and basic accounting concepts.

Experience working with ERP or accounting systems (e.g., Oracle).

Should be comfortable working in night shift (US Shift).

Should not have issues working from office, No WFH.

Same Posting Description for Internal and External Candidates