Account Mangar- BNG

AlgoLeap Technologies Pvt Ltd.; Bangalore Rural; Presencial; INR 1.800.000 - 2.800.000; Jornada completa

Descripción de la vacante

AlgoLeap Technologies Pvt Ltd. in Bangalore seeks an experienced Senior Account Manager – Client Relations to manage key client accounts, strengthen long-term relationships, drive customer satisfaction, and ensure account growth.

The ideal candidate will have 8+ years of experience in client relationship management, strategic account management, stakeholder engagement, and business development. Leadership and cross-functional collaboration are essential.

Formación

• Experience with CRM tools and MS Office (Excel, PowerPoint).
• Analytical and problem-solving capabilities.
• Strong presentation and communication skills.
• Proven ability to coordinate across multiple functions.
• Strategic planning and account growth focus.
• Experience in escalation management and customer success.

Responsabilidades

• Manage key client relationships and understand business requirements.
• Identify growth opportunities; drive revenue growth and renewals.
• Resolve escalations and coordinate with Sales, Delivery, Finance, and Support.
• Prepare and present periodic account performance reports.
• Maintain accurate CRM records and account documentation.
• Mentor junior account management team members where applicable.
• Drive client retention and ensure seamless service delivery.

Conocimientos

CRM Tools

MS Office

Analytical skills

Presentation skills

Communication skills

Negotiation

Relationship management

Cross-functional coordination

Strategic planning

Upselling & cross-selling

Customer success

Stakeholder management

Descripción del empleo

B. Key Account Management

We are looking for an experienced and strategic Senior Account Manager – Client Relations to manage key client accounts, strengthen long-term business relationships, drive customer satisfaction, and ensure account growth.

The ideal candidate will have 8+ years of experience in client relationship management, strategic account management, stakeholder engagement, and business development. The role requires strong leadership, communication, negotiation, problem-solving, and relationship-building capabilities.

The candidate will be responsible for managing key client relationships, understanding business requirements, identifying growth opportunities, resolving escalations, and coordinating with internal teams to ensure seamless service delivery.

2. Key Responsibilities

A. Strategic Client Relationship Management

B. Key Account Management

C. Client Satisfaction & Escalation Management

D. Business Growth & Revenue Management

E. Internal Stakeholder Coordination

F. Reporting & Performance Management

G. Leadership & Strategic Initiatives

Required Skills & Competencies

• CRM Tools and MS Office (Excel, PowerPoint)
• Analytical and Problem-solving Skills
• Presentation & Communication Skills
• Cross-functional Team Coordination
• Strategic Planning & Account Growth
• Escalation Management
• Negotiation & Conflict Resolution
• Upselling & Cross-selling
• Business Development & Revenue Growth
• Client Retention & Customer Success
• Stakeholder Management (CXO / Senior Management)
• Client Relationship Management
• Strategic Account Management
• Contribute to strategic planning and organizational growth initiatives.
• Drive initiatives to improve client retention and customer experience.
• Develop best practices for client engagement and relationship management.
• Mentor and guide junior account management team members, where applicable.
• Maintain accurate CRM records and account-related documentation.
• Provide management with insights into client requirements, risks, and opportunities.
• Track client satisfaction, retention, revenue growth, and account profitability.
• Maintain account plans, client records, forecasts, and business review documents.
• Prepare and present periodic account performance reports.
• Act as the bridge between clients and internal leadership.
• Drive accountability across teams to ensure timely deliverables.
• Monitor service delivery against agreed SLAs and contractual commitments.
• Ensure seamless coordination between client expectations and internal execution.
• Collaborate with Sales, Operations, Delivery, Finance, and Support teams.
• Ensure achievement of account revenue and profitability targets.
• Participate in commercial discussions, contract negotiations, and renewals.
• Support business development initiatives and revenue expansion.
• Drive account growth through strategic engagement and relationship development.
• Identify upselling and cross-selling opportunities within existing accounts.
• Collect client feedback and implement improvement initiatives.
• Establish processes to improve customer experience and service quality.
• Work closely with internal teams to resolve issues within agreed timelines.
• Handle critical client escalations with ownership and professionalism.
• Proactively identify potential client concerns and address them effectively.
• Identify opportunities to expand existing client relationships.
• Ensure client retention, renewals, and long-term account stability.
• Monitor account health, engagement levels, and overall performance.
• Develop account management strategies aligned with client business goals.
• Manage and oversee a portfolio of high-value client accounts.
• Build client trust and ensure a high level of customer satisfaction.
• Conduct regular business reviews, client meetings, and strategic discussions.
• Understand client business objectives, expectations, challenges, and future requirements.
• Serve as the primary point of contact for senior client stakeholders.
• Develop and maintain strong, long-term relationships with key clients and strategic accounts.