Account Manager / Key Account Manager / Client Services Manager

Codeforce 360; Hyderabad; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

Codeforce 360 in Hyderabad, India, seeks an account/delivery manager to own client relationships and ensure delivery meets expectations. You’ll be the primary contact for delivery, coordinating with recruitment, onboarding, legal and support teams to secure timely submissions and closures.

Forecast hiring demand, monitor submissions and outcomes, and conduct QBRs with clients. Collaborate with Sales and Practice Heads to identify growth opportunities, expand business, and drive revenue and

Responsibilities

• Manage client relationships and serve as the primary point of contact for delivery, ensuring client expectations are met and escalations are resolved promptly.
• Participate in client requirement calls, supplier calls, and senior-level meetings to understand hiring needs, priorities, and delivery expectations.
• Coordinate with recruitment, delivery, onboarding, legal, and other support teams to ensure timely submissions, interview scheduling, candidate onboarding, and successful closures.
• Forecast hiring demand, prioritize requirements, and align delivery teams to meet client hiring targets.
• Track candidate submissions, interview feedback, selection ratios, hiring outcomes, and turnaround times to improve account performance.
• Collaborate with Sales and Practice Heads to identify account growth opportunities, expand existing business, and drive revenue and margin growth.
• Build relationships with client stakeholders, hiring managers, recruitment partners, and existing consultants to strengthen engagement and minimize attrition.
• Conduct Quarterly Business Reviews (QBRs) with clients and periodic satisfaction surveys with consultants to improve service quality and retention.
• Gather client and market intelligence, identify new business opportunities within existing accounts, and generate referrals through established client relationships.
• Monitor account performance against revenue, gross margin, hiring, interview-to-selection ratios, and relationship-building targets.

Job description

Role & responsibilities

• Manage client relationships and serve as the primary point of contact for delivery, ensuring client expectations are met and escalations are resolved promptly.
• Participate in client requirement calls, supplier calls, and senior-level meetings to understand hiring needs, priorities, and delivery expectations.
• Coordinate with recruitment, delivery, onboarding, legal, and other support teams to ensure timely submissions, interview scheduling, candidate onboarding, and successful closures.
• Forecast hiring demand, prioritize requirements, and align delivery teams to meet client hiring targets.
• Track candidate submissions, interview feedback, selection ratios, hiring outcomes, and turnaround times to improve account performance.
• Collaborate with Sales and Practice Heads to identify account growth opportunities, expand existing business, and drive revenue and margin growth.
• Build relationships with client stakeholders, hiring managers, recruitment partners, and existing consultants to strengthen engagement and minimize attrition.
• Conduct Quarterly Business Reviews (QBRs) with clients and periodic satisfaction surveys with consultants to improve service quality and retention.
• Gather client and market intelligence, identify new business opportunities within existing accounts, and generate referrals through established client relationships.
• Monitor account performance against revenue, gross margin, hiring, interview-to-selection ratios, and relationship-building targets.