Account Manager - US Staffing

Infinite Computing Systems; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Benefits offered by this job

Health Insurance

5 days working (Mon-Fri)

Relocation assistance to Outstation

Job summary

Infinite Computing Systems in Mumbai is seeking a seasoned Account Manager to lead and grow relationships with US-based clients in staffing and IT services. You will oversee end-to-end delivery, coordinate with internal recruiters, and drive performance metrics across contracts, contract-to-hire, and direct hire engagements.

The ideal candidate has 7+ years in U.S. staffing delivery with a strong track record of leading large night-shift teams, excellent communication, and stakeholder management

Qualifications

• 7+ years of experience in U.S. Staffing Delivery / Recruitment Operations
• At least 3+ years in a managerial leadership role
• Proven experience leading large night-shift recruitment/staffing teams
• Deep understanding of U.S. staffing processes, recruitment lifecycle, and delivery metrics
• Strong leadership, conflict resolution, and people management skills
• Excellent communication, reporting, and stakeholder management capabilities
• High operational discipline in fast-paced environments

Responsibilities

• Lead end-to-end staffing delivery for U.S. clients across Contract, Contract-to-Hire, and Direct Hire requirements
• Drive SLA-based performance with quality submissions, quick turnaround, and consistent closures
• Monitor and manage daily recruiter activities including sourcing, screening, submissions, interviews, and placements
• Prioritize requirements and allocate resources across accounts to maximize delivery outcomes
• Ensure high-quality candidate screening, technical validation, and process compliance
• Track and improve submission ratios, interview-to-hire ratios, and recruiter productivity
• Provide continuous coaching and feedback to recruiters and team leads
• Resolve client escalations and delivery bottlenecks with proactive problem solving
• Collaborate with sales and account managers to align delivery with client expectations
• Contribute to delivery planning, pipeline building, and proactive talent mapping
• Oversee night shift floor operations and ensure smooth functioning of delivery teams
• Monitor attendance, punctuality, and shift discipline
• Maintain high employee engagement, productivity, and morale during night operations
• Act as primary escalation point for employee concerns and operational issues
• Coordinate with HR, Admin, IT, and leadership for uninterrupted operations

Job description

Job Summary

We are looking for a dynamic and results-oriented Account Manager to manage and grow relationships with clients in the US market. The Account Manager will act as the primary point of contact for assigned clients, understand their staffing and business requirements, coordinate with internal recruitment teams, ensure timely fulfillment of requirements, and identify opportunities for account growth.

The ideal candidate should have strong knowledge of the US staffing/IT services industry, excellent communication and negotiation skills, and experience managing US-based clients and stakeholders.

Job Description

• Lead end-to-end staffing delivery for U.S. clients across Contract, Contract-to-Hire, and Direct Hire requirements
• Drive SLA-based performance by ensuring quality submissions, quick turnaround time, and consistent closures
• Monitor and manage daily recruiter activities including sourcing, screening, submissions, interviews, and placements
• Prioritize requirements and allocate resources effectively across key accounts to maximize delivery outcomes
• Ensure high-quality candidate screening, technical validation, and process compliance
• Track and improve key delivery metrics such as submission ratios, interview-to-hire ratios, and recruiter productivity
• Provide continuous coaching, mentoring, and performance feedback to recruiters and team leads.
• Resolve client escalations, delivery challenges, and bottlenecks with proactive and solution-oriented approaches
• Collaborate with sales and account managers to align delivery strategies with client expectations and business goals
• Contribute to delivery planning, pipeline building, and proactive talent mapping for critical and recurring roles
• Oversee complete night shift floor operations to ensure smooth functioning of delivery teams
• Monitor employee attendance, punctuality, and adherence to shift discipline and organizational policies
• Maintain high levels of employee engagement, productivity, and morale during night operations
• Act as the primary escalation point for employee concerns, operational issues, and shift-related challenges
• Coordinate with HR, Admin, IT, and leadership to ensure uninterrupted operations and optimal utilization of resources

Desired Candidate Profile

• 7+ years of experience in U.S. Staffing Delivery / Recruitment Operations, with at least 3+ years in a managerial leadership role
• Strong experience managing large night-shift recruitment / staffing teams
• Proven floor operations leadership experience in staffing or delivery environments
• Deep understanding of U.S. staffing processes, recruitment lifecycle, and delivery metrics
• Strong leadership, conflict resolution, and people management skills
• Excellent communication, reporting, and stakeholder management capabilities
• High operational discipline with ability to manage in fast-paced environments

Key Performance Indicators (KPIs)

• Client retention and satisfaction
• Revenue generated from assigned accounts
• Account growth and expansion
• Candidate submission-to-interview ratio
• Interview-to-selection ratio
• Client response and issue-resolution turnaround time

Why Infinite?

• Salary at par with industry standards
• Health Insurance
• Employee Oriented Salary Structure
• Probable Onsite Opportunities / International Exposure
• Opportunity to work with U.S. Clients
• 5 days working (Monday to Friday)
• Opportunity to grow up the ranks quickly due to more visibility in a mid-sized organization
• Relocation assistance to Outstation employees