Client Services Manager - US Staffing

BCforward; Hyderabad; On-site; INR 600,000 - 900,000; Full time

Job summary

BCforward in Hyderabad is seeking a Client Services Associate/Manager to oversee day-to-day client operations, ensuring SLA adherence and high-quality service delivery. You will bridge clients with internal teams in Recruitment, Operations and Finance to maintain strong relationships and consistent performance.

The role requires sharp coordination, meticulous attention to detail, and the ability to balance client expectations with organizational priorities while contributing to global client

Qualifications

• Bachelor’s degree or equivalent experience.
• 2+ years in client services, staffing, or operations.
• Strong written and verbal communication skills.
• High attention to detail and ownership mindset.
• Ability to work in a fast-paced, client-facing environment.
• Experience with top staffing companies is a plus.

Responsibilities

• Serve as primary contact for assigned client accounts.
• Manage day-to-day client communication and updates.
• Ensure adherence to SLAs and client processes.
• Proactively manage escalations and issue resolution.
• Partner with Recruiting, Operations and Finance to support delivery.
• Track requirements, interviews, offers and onboarding.
• Prepare and share client reports and dashboards.
• Maintain data accuracy for MIS, scorecards and audits.
• Identify process gaps and suggest improvements.
• Collaborate with cross-functional teams to improve service.
• Contribute to trainings and knowledge sharing.

Skills

2+ years experience

Communication

Attention to detail

Fast-paced environment

Staffing experience

Education

Bachelor’s degree or equivalent

Job description

The Client Services Associate / Manager is responsible for managing day-to-day client operations and service delivery for assigned accounts. This role acts as a key liaison between clients and internal teams (Recruitment, Operations, Finance), ensuring SLA adherence, delivery quality, and a positive client experience.

The role requires strong coordination skills, attention to detail, and the ability to balance client expectations with organizational priorities.

Key Responsibilities

Client & Account Management

• Serve as the primary point of contact for assigned client accounts
• Manage day-to-day client communication, requirements, and updates
• Ensure adherence to contractual SLAs and client processes
• Proactively manage escalations and issue resolution

Delivery & Operations Support

• Partner with Recruiting teams to support demand fulfilment
• Track open requirements, interviews, offers, and onboarding
• Coordinate with Operations, onboarding, and workforce experience teams as needed

Reporting & Compliance

• Prepare and share regular client reports and dashboards
• Maintain data accuracy for MIS, scorecards, and audits
• Ensure compliance with internal policies and client guidelines
• Work closely with cross-functional teams to improve service delivery
• Identify process gaps and suggest improvements
• Contribute to team initiatives, trainings, and knowledge sharing

Key Performance Indicators (KPIs)

• SLA adherence and delivery timelines
• Client satisfaction and feedback
• Data accuracy and compliance scores
• Fill ratio / delivery metrics (role/client-dependent)

Required Skills & Qualifications

• Bachelor’s degree or equivalent experience
• 2+ years of experience in client services, staffing, or operations
• Strong communication skills (written and verbal)
• High attention to detail and ownership mindset
• Ability to work in a fast-paced, client-facing environment
• Experience with top staffing companies is a plus

Preferred Experience

• Staffing or MSP environment exposure
• Experience working with US or global clients
• Familiarity with compliance, onboarding, and reporting processes
• Ownership and accountability
• Strong collaboration and stakeholder management
• Problem-solving orientation
• Professional presence and judgment

Why Join Us

• Opportunity to work with global clients
• Clear growth path within Client Services
• Exposure to cross-functional leadership
• Collaborative and performance-driven culture