Client Success Manager / Account Manager (US IT Staffing)

ACE Global Talent; Bengaluru; Hybrid; INR 800,000 - 1,200,000; Full time

Benefits offered by this job

Work from home

Direct growth opportunity

Opportunity to grow into Senior Account Manager

Job summary

ACE Global Talent in Bangalore is looking for a candidate with 4-6 years of US IT staffing experience to manage recruitment processes. This role involves coordinating with US-based hiring managers and ensuring excellent customer service.

The ideal applicant will possess strong communication skills and be a self-starter, seeking a position with a firm offering direct growth opportunities into roles like Senior Account Manager. Work-from-home options are available.

Qualifications

• 4-6 years of experience in US IT staffing from India.
• Strong understanding of the processes related to US recruitment.
• Bangalore-based and comfortable with US working hours.

Responsibilities

• Manage end-to-end recruitment from briefing to placement.
• Coordinate communication with US enterprise hiring managers.
• Schedule interviews and coordinate candidates.
• Provide weekly pipeline reports.

Skills

US IT staffing experience

Excellent English communication

Understanding of W2, C2C, SOW, and PO processes

Self-starter

Job description

The ideal candidate will have impeccable relational skills and can create win/win environments for all parties that he or she works with. This candidate will be responsible for providing an excellent customer service experience and help customers achieve their desired goals.

What you will own:

• End-to-end requirement management from briefing to placement closure
• Client communication with US based enterprise hiring managers
• SOW and PO coordination
• Interview scheduling and candidate coordination
• Weekly pipeline reporting
• Bridge between India recruiting team and US clients

What we're looking for:

• 4-6 years US IT staffing experience from India
• Strong understanding of W2, C2C, SOW, PO process
• Excellent English communication — written and verbal
• Self starter who owns their function completely
• Experience working with enterprise US clients
• Bangalore based, comfortable with US shift

What we offer:

• ₹8-12 LPA based on experience
• Work from home
• Direct growth opportunity in a fast scaling firm
• Opportunity to grow into Senior Account Manager as company scales