Account Manager - NON IT

Quess IT Solutions; Bengaluru; On-site; INR 800,000 - 1,100,000; Full time

Job summary

Quess IT Solutions in Bangalore is seeking an Account Manager – Non-IT Staffing to manage key client accounts, drive delivery, and oversee end-to-end BPM/BPO hiring. You will coordinate with internal recruitment teams and ensure timely closures, while maintaining SLAs and strong client relationships.

The ideal candidate has 4–8 years in Non-IT Staffing, hands-on BPM/BPO hiring, and proven stakeholder management. This is a full-time, on-site role with immediate joiners preferred (0–15 days).

Qualifications

• 4–8 years of experience in Non-IT Staffing.
• Hands-on BPM/BPO hiring experience mandatory.
• Strong account management and client handling experience.
• End-to-end recruitment and delivery management expertise.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple client accounts and priorities.
• Understanding of staffing KPIs, SLAs, and recruitment metrics.

Responsibilities

• Manage and grow client accounts for non-IT staffing requirements.
• Act as the primary point of contact for clients and ensure high service quality.
• Lead end-to-end recruitment delivery for BPM/BPO hiring mandates.
• Coordinate with internal recruitment teams to ensure timely closures.
• Understand client requirements and provide effective hiring solutions.
• Conduct regular client governance meetings and provide hiring updates.
• Monitor SLAs, hiring metrics, TAT, and quality of delivery.
• Build strong relationships with hiring managers and stakeholders.
• Resolve client escalations and ensure customer satisfaction.
• Support business growth by identifying opportunities within existing accounts.

Skills

BPM/BPO hiring

Account management

Client handling

End-to-end delivery

Stakeholder management

Communication

KPIs & SLAs

Job description

Job Description Account Manager (Non-IT Staffing) | Bangalore

Position: Account Manager – Non-IT Staffing
Location: Bangalore (Work from Office – 5 Days)
Employment Type: Full-time
Notice Period: Immediate Joiners Preferred (0–15 Days)

About the Role

We are looking for an experienced Account Manager – Non-IT Staffing to manage key client accounts, drive delivery, and ensure seamless hiring across BPM/BPO domains. The ideal candidate should have strong expertise in BPM/BPO hiring, client relationship management, stakeholder management, and end-to-end delivery within the staffing industry.

Key Responsibilities

• Manage and grow client accounts for Non-IT staffing requirements.
• Act as the primary point of contact for clients and ensure high service quality.
• Lead end-to-end recruitment delivery for BPM/BPO hiring mandates.
• Coordinate with internal recruitment teams to ensure timely closures.
• Understand client requirements and provide effective hiring solutions.
• Conduct regular client governance meetings and provide hiring updates.
• Monitor SLAs, hiring metrics, TAT, and quality of delivery.
• Build strong relationships with hiring managers and stakeholders.
• Resolve client escalations and ensure customer satisfaction.
• Support business growth by identifying opportunities within existing accounts.

Required Skills & Experience

• 4–8 years of experience in Non-IT Staffing.
• Hands-on experience in BPM/BPO hiring is mandatory.
• Strong experience in Account Management and Client Handling.
• Proven expertise in end-to-end recruitment and delivery management.
• Excellent stakeholder management and communication skills.
• Ability to manage multiple client accounts and hiring priorities.
• Strong understanding of staffing KPIs, SLAs, and recruitment metrics.

Preferred Candidate Profile

• Immediate joiners (0–15 days) will be preferred.
• Experience working with staffing/consulting organizations is mandatory.
• Strong negotiation, coordination, and relationship management skills.
• Ability to work in a fast-paced, target-driven environment.

Location: Bangalore
Work Mode: Work from Office (5 Days)
Notice Period: Immediate Joiners Preferred