Account Manager - IT staffing

Quess IT Solutions; Hyderabad, Bengaluru; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Quess IT Solutions is seeking an Account Manager for IT Staffing to manage and grow key client relationships within IT staffing and contract staffing. The role focuses on end-to-end account management, delivery coordination and issue resolution for enterprise accounts.

Candidates should have 5–10 years of experience, strong communication and negotiation skills, and a track record of revenue growth. This full-time, work-from-office role involves collaboration with HR, Talent Acquisition and

Qualifications

• 5–10 years of experience in IT staffing and account management.
• Experience handling enterprise clients and large-volume requirements.
• Strong communication, negotiation and stakeholder-management skills.
• Knowledge of IT technologies and staffing models.

Responsibilities

• Manage and grow existing client accounts within IT Staffing/Contract Staffing.
• Drive end-to-end account management including client relationships, requirement gathering, delivery coordination and issue resolution.
• Work closely with recruitment and delivery teams to ensure timely fulfilment of client requirements.
• Develop relationships with HR, Talent Acquisition, Procurement and Business stakeholders.
• Identify opportunities for upselling, cross-selling and account expansion.
• Manage client escalations and ensure high levels of customer satisfaction.
• Track account performance, revenue, margins, fulfilment and operational metrics.
• Participate in client meetings, business reviews and negotiations.
• Support commercial discussions, rate negotiations, renewals and contract extensions.
• Drive business growth through existing accounts and identify potential new opportunities.

Skills

IT Staffing

Contract Staffing

Account Management

Stakeholder Management

Negotiation

Revenue Growth

Job description

Position: Account Manager IT Staffing

Location: Bangalore / Pune / Hyd

Experience: 5–10 years

Employment Type: Full-time

Work Mode: Work from Office – 5 Days

Key Responsibilities

• Manage and grow existing client accounts within the IT Staffing / Contract Staffing business.
• Drive end-to-end account management, including client relationship management, requirement gathering, delivery coordination and issue resolution.
• Work closely with recruitment and delivery teams to ensure timely fulfilment of client requirements.
• Develop strong relationships with HR, Talent Acquisition, Procurement and Business stakeholders.
• Identify opportunities for upselling, cross-selling and account expansion.
• Manage client escalations and ensure high levels of customer satisfaction.
• Track account performance, revenue, margins, fulfilment and operational metrics.
• Participate in client meetings, business reviews and negotiations.
• Support commercial discussions, rate negotiations, renewals and contract extensions.
• Drive business growth through existing accounts and identify potential new opportunities.

Required Skills

• Strong experience in IT Staffing / Contract Staffing / C2H.
• Proven experience in Account Management and client handling.
• Good understanding of IT technologies and staffing models.
• Strong communication, negotiation and stakeholder-management skills.
• Experience handling enterprise clients and large-volume requirements.
• Strong commercial acumen with a focus on revenue and account growth.

Additional Advantage

• Candidates who have handled or currently handle accounts such as Accenture or Infosys will have an added advantage.
• Experience managing large enterprise/GCC accounts will be preferred.

Key Competencies

Client Management | Account Growth | IT Staffing | C2H | Contract Staffing | Business Development | Stakeholder Management | Negotiation | Revenue Management | Delivery Coordination