Account Manager

Siddharth Baid; Mumbai; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Siddharth Baid is seeking a Client Account Manager in Mumbai to manage client accounts and ensure timely project delivery. You will coordinate with internal teams to resolve technical issues, maintain strong client relationships, and identify opportunities to upsell services.

The role requires 2-7 years of experience and a B.Tech in Computers. The candidate will work with cross-functional teams and ensure adherence to company policies and industry standards while driving customer satisfaction

Qualifications

• 2-7 years of experience in Client Account Management or related IT services and consulting fields.
• Strong understanding of account management principles and client relationship building.
• Experience coordinating cross-functional teams to deliver projects.

Responsibilities

• Manage client accounts, ensuring timely delivery of projects and high customer satisfaction.
• Coordinate with internal teams to resolve technical issues and ensure seamless project execution.
• Develop strong relationships with clients through regular communication, meetings, and reporting.
• Identify new business opportunities and upsell/cross-sell services to existing clients.
• Ensure compliance with company policies, procedures, and industry standards.

Skills

Client account management

Relationship building

Team coordination

Education

B.Tech in Computers

Job description

Roles and Responsibilities

• Manage client accounts, ensuring timely delivery of projects and maintaining high levels of customer satisfaction.
• Coordinate with internal teams to resolve technical issues and ensure seamless project execution.
• Develop strong relationships with clients through regular communication, meetings, and reporting.
• Identify new business opportunities and upsell/cross-sell services to existing clients.
• Ensure compliance with company policies, procedures, and industry standards.

Desired Candidate Profile

• 2-7 years of experience in Client Account Management or related field (IT Services & Consulting).
• Bachelor's degree in Computers (B.Tech) or equivalent qualification.
• Strong understanding of account management principles, client relationship building, and team coordination skills.