Account Manager (Client acquisition and Retention)

Buzzworks Business Services; Ernakulam; On-site; INR 1,200,000 - 1,800,000; Full time

Benefits offered by this job

Competitive salary and benefits

Structured training and career growth

Job summary

Buzzworks Business Services is seeking a senior role in Business Development / Key Account Management. The candidate will ensure SLA adherence, drive client engagement with insurers and brokers, and identify cross-sell opportunities to drive growth.

The role requires leadership to manage and coach teams, along with strong coordination across Operations, Claims, and IT to deliver superior service and client impact.

Qualifications

• Graduate (any discipline).
• Proficiency in MS Excel; strong presentation skills.
• Knowledge of TPA/insurance processes preferred.
• Relationship management, problem-solving and coordination skills.
• Team management and client engagement (TL & above).

Responsibilities

• Ensure 100% adherence to client SLAs and timely resolution of escalations.
• Conduct periodic reviews with clients, insurers, and brokers to strengthen partnerships.
• Identify cross-sell and upsell opportunities and support growth.
• Collaborate with internal teams (Operations, Claims, IT) to deliver on commitments.
• Lead and coach team performance and accountability.

Skills

MS Excel

Presentation skills

Relationship management

Problem-solving

Coordination

Leadership

Education

Graduate (any discipline)

Job description

Role & responsibilities

• Service Delivery: Ensure 100% adherence to client SLAs, timely resolution of escalations, and proactive communication.
• Client Engagement: Conduct periodic reviews and meetings with clients, insurers, and brokers to strengthen partnerships.
• Business Growth: Identify cross-sell and upsell opportunities; contribute to client retention and new business acquisition.
• Stakeholder Collaboration: Partner with internal teams (Operations, Claims, IT) to deliver on commitments and improve service delivery.
• Team Leadership (TL & above): Manage team performance, ensure accountability, and Support team members.

Major Challenges:

• Balancing high service expectations with operational constraints.
• Handling escalations while maintaining client confidence.
• Meeting business development targets alongside service delivery (Asst Manager & above).

Skills & Knowledge:

• Education: Graduate (any discipline).
• Technical: Proficiency in MS Excel, strong presentation skills.
• Domain: Knowledge of TPA/insurance processes preferred.
• Behavioural: Relationship management, problem-solving, and coordination skills.
• Leadership (TL & above): Team management, coaching, and client engagement.

Expertise:

• 6 + years of experience in Business Development / Key Account Management / Client Servicing
• Experience in Insurance / TPA / Healthcare / Employee Benefits is strongly preferred
• Proven exposure to managing enterprise clients and driving business growth

What We Offer:

• Competitive salary and benefits.
• Structured training program and defined career growth path.
• Collaborative culture focused on teamwork, learning, and client impact.
• Opportunity to contribute to business growth and customer success.